Service Manager

Blue Compass RV; Latham (NY); On-site; USD 140,000 - 165,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Disability insurance

FSA

Life Insurance

PTO and holidays

401K

Pet Insurance

5-day work week

Employee Assistance Program

Training and Development Programs

Referral Program

Legal Coverage

Identity Theft Protection

Job summary

Blue Compass RV is seeking a Fixed Ops Director to lead the service department with a customer-focused approach, aligning operations to maximize profitability and satisfaction for customers and associates.

You will recruit, train, coach, and retain top talent, drive high performance, and ensure safety and quality while steering service and parts teams to deliver exceptional experiences in a fast-paced dealership environment.

Responsibilities

• Lead the service department to maximize profitability and customer satisfaction.
• Coach, develop, and retain top talent for service and parts teams.
• Ensure high level of performance and accountability across the team.
• Maintain OSHA and company safety standards.
• Fiscally responsible for inventories, cash handling, and assets.
• Provide exceptional communication to set vision, direction, and goals.

Job description

The Fixed Ops Director is responsible for the customer-focused overall operation of the dealership's service department. The RV Fixed Ops Director is responsible for selecting, training, coaching, developing and retaining the very best talent for the department and driving a high-level of performance among the team to maximize profitability and ensure a high level of customer and associate satisfaction.

Compensation: $140,000-$165,000

OUR BENEFITS:

• Medical, dental, vision, disability, FSAs, and life insurance
• Paid Time Off and paid holidays
• 401K
• Pet Insurance
• 5-day work week
• Employee Assistance Program
• Training and Development Programs
• Referral Program
• Legal Coverage
• Identity Theft Protection
• And so much more….

Leadership Responsibilities

Conduct yourself and lead the team in a way that supports Blue Compass RV Core Values, Leadership Qualities, and Mission and Vision. Bring Commitment and Passion to your store, associates and customers.

Great Communicator:

Provide the team with exceptional communication to set a clear vision, direction and goals for the team to achieve targeted performance in:

Service and Parts

Customer Experience

Teamwork and Will to Win:

Engaging and motivating the team to achieve key goals and performance expectations. Ensure Accountability from individuals and the teams to meet goals and Win!

Service Managers are present and approachable. The Service Manager Leads by Example on the front lines with customers and associates, and fosters an environment where the team is comfortable approaching them with ideas and issues. The Service Manager ensures associates feel valued and connected to their store leadership and the company vision.

Invest in Your People:

Focused on taking the time to hire the “right” people aligned with company values, and train them to ensure success and a long- term career with the company.

Customer Commitment:

Driving a culture of exceptional Customer experience. This is a top responsibility for the Service Manager who must create a great customer experience in the store and personally ensure customer concerns are resolved.

Ensure the store maintains high professional standards for our customers and associates.

Operational Responsibilities

• Enforce the procedures of the company
• Maximizes productivity levels of Service Technicians and Service Advisors
• Maintaining effective and productive shop structure
• Train and develop staff for growth and increased performance
• Supports customer pay sales and other growth initiatives in service and parts
• Monitor billing, warranty, internal and external repair orders.
• Manage and maintain proper staff levels to benchmark metrics
• Manage store controllable expense elements
• Analyzing the business and developing action plans to improve performance
• Setting and achieving targeted goals
• Provides strong service leadership
• Drives business by example with a high degree of involvement in day to day process
• Regularly coaches and trains associates
• Ensures a great customer experience and calmly assists and defuses customer complaints in order to maintain customer loyalty.
• Proactively ensures that all customers are greeted, and needs addressed while in store.
• Maintain a clean, well-organized service shop, office and parts retail area

Responsible For All OSHA And Company Mandated Safety Requirements.

Fiscally responsible for service and parts inventories, cash handling and assets of the company.

Ensure high quality of work minimizing repeat repair attempts.

Actively resolve customer complaints to maximize customer satisfaction

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.