Service Manager

NationaLease; Landenberg (PA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Sick/PTO Time

Paid Holidays

Competitive Wage with the potential to

Generous 401k match.

Medical, Dental, Vision

Company Paid Life Insurance

Supplemental Life, LTD, STD

Job summary

Bentley Truck Services, Inc. is seeking an experienced Service Manager to lead the service department, oversee the team, and maintain strong customer relationships. You will develop and implement service procedures and drive long-term growth within a fast-paced, client-focused environment.

The role offers competitive compensation, benefits, and opportunities to advance as we continue to expand across the eastern seaboard with 10 locations and a commitment to excellence.

Qualifications

• 4-10 years related experience (preferred).
• Persuasiveness and sales-closing abilities.
• Ability to pass per-employment drug screen.
• Great attitude with a high-energy personality.

Responsibilities

• Schedule service appointments, reviews recall and PM reports.
• Provide a complete and accurate written cost estimate for labor and parts.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Checks on progress of repair throughout the day and works closely with shop foreman and service technicians.
• Refers to service and warranty history, inspects vehicle, and recommends additional needed service.
• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out.
• Checks on progress of repair throughout the day and Works closely with shop foreman and service technicians.
• Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Offer exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up‑selling products and services and taking care of any customer concerns or complaints quickly and professionally.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Collecting payments as needed and ensuring processing is completed in a timely manner.
• Other duties assigned.

Skills

Persuasiveness

Sales closing abilities

High-energy personality

Job description

In 1944, a group of regional truck lease company owners met in Chicago to discuss how they could work together to provide maintenance for one another as their trucks began to travel across the country. From that meeting, NationaLease was born. Today, maintenance and the technicians who provide it still form the backbone of the NationaLease system. We are looking to strengthen our team with people who share our passion for providing a high level of quality and service to our customers. If you are that sort of person, we’d love to hear from you. Additional information can be found on our website at http://www.nationalease.com . You can also follow us on Twitter and Facebook .

Service Manager:

Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we now span the entire eastern seaboard with 10 state of the art locations offering commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service. We strive to create an uplifting and welcoming environment for our 200+ employees and customers. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success, we want you on our Team!

• Competitive compensation
• Sick/PTO Time
• Paid Holidays
• Competitive Wage with the potential to earn commission\
• Generous 401k match.
• Medical, Dental, Vision
• Company Paid Life Insurance
• Supplemental Life, LTD, STD

What You’ll Do

Job Summary:

We are seeking an experienced Service Manager to lead our company’s service department and manage customer interactions. Their primary duties include overseeing other members of the service team, developing, and implementing service procedures and maintaining customer relationships. This is an excellent opportunity for someone who is looking for long term growth and opportunity.

Responsibilities:

• Schedule service appointments, reviews recall and PM reports.
• Provide a complete and accurate written cost estimate for labor and parts.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Checks on progress of repair throughout the day and works closely with shop foreman and service technicians.
• Refers to service and warranty history, inspects vehicle, and recommends additional needed service.
• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out.
• Checks on progress of repair throughout the day and Works closely with shop foreman and service technicians.
• Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Offer exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up‑selling products and services and taking care of any customer concerns or complaints quickly and professionally.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Collecting payments as needed and ensuring processing is completed in a timely manner.
• Other duties assigned.

What We’re Looking For

Qualifications:

• 4-10 years related experience (preferred)
• Persuasiveness and sales-closing abilities.
• Ability to pass per-employment drug screen.
• Great attitude with a high-energy personality.

Why Join Us

• Support service on industry-leading Isuzu and Hino trucks.
• Clear career path and opportunity to lead others
• Stable, well-equipped shop environment.
• Supportive team culture focused on safety, training, and growth.
• Provide guidance and technical support to Technicians as needed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.