Service Manager

Siddons-Martin Emergency Group; Houston, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical (PPO & HDHP options)

HSA match

Dental

Vision

Short-Term Disability

Long-Term Disability

Verizon Wireless Discount

Employee Assistance Program

Job summary

Siddons-Martin Emergency Group is seeking a Service Manager for our Houston Shop. You will manage daily service operations, supervise staff, and ensure customer satisfaction while aligning with company goals.

This role emphasizes leadership, organization, and strong communication to drive profitability and service excellence. The ideal candidate will have EMS/heavy truck service experience, EVT and ASE certifications, and proficiency with MS Office tools.

Qualifications

• Proven leadership and motivational skills.
• Excellent written and verbal communication.
• Dedication to customer service and business success.
• Ability to manage daily operations and staff effectively.

Responsibilities

• Oversee daily internal service-related interactions and ensure customer satisfaction.
• Supervise service staff and delegate daily business functions.
• Maintain accurate reports and paperwork.
• Collaborate with sales staff to support service presentations and visits.
• Review final invoices for accuracy before billing customers.

Skills

Leadership

Communication

Organization

Customer service

Microsoft Outlook

Education

High School Diploma or GED

EVT Certification

ASE Heavy Truck Certifications

Tools

Microsoft Word

Microsoft Excel

Job description

HOUSTON SHOP, 21710 Inverness Forest Blvd, Houston, Texas, United States of America

Job Description

Siddons-Martin Emergency Group Benefits
Employee-owned company!
Monday-Friday schedule

Company Sponsored Benefits

• Medical (PPO & HDHP options), Company
• HSA match, Dental, Vision, Short-Term
• Disability, Accident and Hospital Indemnity
• Insurance, Telehealth, Voluntary Life
• Insurance, Voluntary Critical Illness

Company Paid Benefits

• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

Summary

The purpose of the Service Manager is to have a responsible person capable of operating and managing certain daily business activities, either in association with, or in absence of the business owner/operator.

Duties and Responsibilities

Unless otherwise specified, the Service Manager is responsible for all daily internal service-related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.

• Enforce all company policies as defined in the Company Handbook
• Overall supervision and direction of service staff
• Delegation of daily business functions and duties and follow up to ensure they are achieved
• Direct customer interaction and employee development
• Maintain clean and safe facility including offices
• Maintain neat and professional personal appearance at all times
• Understanding of business financials and goals (Share with service staff daily, weekly and monthly)
• Implementation of company processes and procedures as defined in the operations manual
• Customer retention and new business development (Routine visits to customer locations)
• Initiate and participate in morning meetings with service staff to plan the day
• Interact with sales staff to offer service support during presentations and trade shows
• Follow up during and after service is delivered to ensure customers are well informed and satisfied
• Review all final invoices for correctness before billing customer
• Perform quarterly/yearly employee reviews with service staff as directed in the company operations manual
• Substitute duties of the Assistant Manager position in his/her absence
• Maintain accurate and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Maintain a successful working relationship with Pierce Manufacturing personnel
• Enforce policies and procedures as defined in the Pierce Manufacturing operations manual

Qualifications

The Service Manager must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.

• Experience within Fire and Emergency related industry
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods
• Possess exceptional leadership and motivational skills
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
• Must demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement.
• Prior leadership and management experience required

Education and/or Experience

• High School Diploma or GED
• Clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer
• 5 Plus years with experience in an automotive service related industry
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations

• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee must occasionally lift and /or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

HOUSTON SHOP, 21710 Inverness Forest Blvd, Houston, Texas, United States of America