Service Manager

Siddons-Martin Emergency Group; Harvey (LA); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical (PPO & HDHP)

HSA match

Dental

Vision

Short-Term Disability

Disability Insurance

Accident Insurance

Telehealth

Voluntary Life Insurance

Voluntary Critical Illness

401K with Employer Match

Employee Stock Ownership Program

Paid Holidays

Paid Time Off

4 Weeks Paid Parental Leave

Paid Training & Safety Equipment

Life Insurance & AD&D

Employee Assistance Program

Verizon Wireless Discount

Descripción de la vacante

Siddons-Martin Emergency Group in Harvey, LA seeks a Service Manager to oversee daily operations, supervise service staff, and maintain strong customer relationships in the fire and emergency vehicle sector.

Responsibilities include enforcing policies, coordinating daily activities, and ensuring accurate billing and reporting while driving service excellence and staff development.

Formación

• Experience in Fire & Emergency related industry is required.
• Excellent communication skills (verbal and written) are essential.
• Exceptional organizational methods are needed to manage multiple tasks.
• Proven leadership and motivational abilities are required.
• Dedication to customer service and business success is crucial.

Responsabilidades

• Enforce all company policies as defined in the Company Handbook.
• Oversee service staff supervision and direction.
• Delegate daily business functions and follow up to ensure completion.
• Direct customer interaction and employee development.
• Maintain clean and safe facility and professional appearance.
• Ensure accurate and timely invoicing and reporting.

Conocimientos

Experience in Fire & Emergency sector

Excellent communication skills

Exceptional organizational skills

Leadership & motivational skills

Customer service oriented

Ability to manage relationships with员工

Proficient with Microsoft Outlook,Word

Ability to review performance goals

Prior leadership experience

Educación

High School Diploma or GED

Herramientas

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descripción del empleo

Siddons-Martin Emergency Group Benefits Employee-owned company! Monday-Friday schedule

Company Sponsored Benefits

• Medical (PPO & HDHP options), Company
• HSA match, Dental, Vision, Short-Term
• Disability, Accident and Hospital Indemnity Insurance, Telehealth, Voluntary Life Insurance, Voluntary Critical Illness
• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment

Company Paid Benefits

• Basic Life & AD&D, Critical Illness Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

Summary

The purpose of the Service Manager is to have a responsible person capable of operating and managing certain daily business activities, either in association with, or in absence of the business owner/operator.

Duties and Responsibilities

• Enforce all company policies as defined in the Company Handbook
• Overall supervision and direction of service staff
• Delegation of daily business functions and duties and follow up to ensure they are achieved
• Direct customer interaction and employee development
• Maintain clean and safe facility including offices
• Maintain neat and professional personal appearance at all times
• Understanding of business financials and goals (Share with service staff daily, weekly and monthly)
• Implementation of company processes and procedures as defined in the operations manual
• Customer retention and new business development (Routine visits to customer locations)
• Initiate and participate in morning meetings with service staff to plan the day
• Interact with sales staff to offer service support during presentations and trade shows
• Follow up during and after service is delivered to ensure customers are well informed and satisfied
• Review all final invoices for correctness before billing customer
• Perform quarterly/yearly employee reviews with service staff as directed in the company operations manual
• Substitute duties of the Assistant Manager position in his/her absence
• Maintain accurate and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Maintain a successful working relationship with Pierce Manufacturing personnel
• Enforce policies and procedures as defined in the Pierce Manufacturing operations manual

Qualifications

• Experience within Fire and Emergency related industry
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods
• Possess exceptional leadership and motivational skills
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
• Must demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement.
• Prior leadership and management experience required

Education and/or Experience

• High School Diploma or GED
• Clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer
• 5 Plus years with experience in an automotive service related industry
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations

• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.