Service Manager

Siddons-Martin Emergency Group; Harvey (AR); On-site; USD 70,000 - 100,000; Full time

Job summary

Siddons-Martin Emergency Group is seeking a Service Manager to oversee daily operations, supervise service staff, and ensure customer satisfaction within the heavy truck and emergency-vehicle service milieu. The role emphasizes policy enforcement, process adherence, and active engagement with customers and sales teams.

The candidate will drive profitability while maintaining high service standards, manage invoices, and conduct periodic staff reviews to sustain performance and safety in a

Qualifications

• Demonstrate ability to set and reach performance goals set forth by owner/operator.
• Experience within Fire and Emergency related industry.
• Proven track record of success in service management.
• Excellent verbal and written communication skills.

Responsibilities

• Enforce all company policies as defined in the Company Handbook.
• Oversee service staff supervision and direction.
• Delegate daily business functions and ensure execution.
• Direct customer interaction and employee development.
• Maintain clean and safe facility including offices.
• Ensure professional appearance at all times.
• Understand business financials and goals with staff briefings.
• Implement company processes and procedures per operations manual.
• Retain customers and develop new business through routine customer visits.
• Lead morning meetings to plan the day and coordinate with sales.

Skills

Leadership

Communication

Customer service

Organizational skills

Relationship management

Industry experience

Education

High School Diploma or GED

EVT Certification

ASE Heavy Truck Certifications

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Siddons-Martin Emergency Group Benefits

Employee-owned company!

Monday-Friday schedule

Company Sponsored Benefits:

• Medical (PPO & HDHP options), Company
• HSA match, Dental, Vision, Short-Term
• Disability, Accident and Hospital Indemnity
• Insurance, Telehealth, Voluntary Life
• Insurance, Voluntary Critical Illness
• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment

Company Paid Benefits:

• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

Summary

The purpose of the Service Manager is to have a responsible person capable of operating and managing certain daily business activities, either in association with, or in absence of the business owner/operator.

Duties and Responsibilities

Unless otherwise specified, the Service Manager is responsible for all daily internal service-related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.

• Enforce all company policies as defined in the Company Handbook
• Overall supervision and direction of service staff
• Delegation of daily business functions and duties and follow up to ensure they are achieved
• Direct customer interaction and employee development
• Maintain clean and safe facility including offices
• Maintain neat and professional personal appearance at all times
• Understanding of business financials and goals (Share with service staff daily, weekly and monthly)
• Implementation of company processes and procedures as defined in the operations manual
• Customer retention and new business development (Routine visits to customer locations)
• Initiate and participate in morning meetings with service staff to plan the day
• Interact with sales staff to offer service support during presentations and trade shows
• Follow up during and after service is delivered to ensure customers are well informed and satisfied
• Review all final invoices for correctness before billing customer
• Perform quarterly/yearly employee reviews with service staff as directed in the company operations manual
• Substitute duties of the Assistant Manager position in his/her absence
• Maintain accurate and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Maintain a successful working relationship with Pierce Manufacturing personnel
• Enforce policies and procedures as defined in the Pierce Manufacturing operations manual

Qualifications

The Service Manager must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.

• Experience within Fire and Emergency related industry
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods
• Possess exceptional leadership and motivational skills
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
• Must demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement.
• Prior leadership and management experience required

Education and/or Experience

• High School Diploma or GED
• Clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer
• 5 Plus years with experience in an automotive service related industry
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations

• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.