Service Manager

LeoForce; Grove City (OH); On-site; USD 130,000 - 150,000; Full time

Job summary

LeoForce is seeking a Fire Alarm & Security Operations Manager to lead the Columbus operation. This role oversees ~20 technicians, PMs, and support staff, driving revenue, gross profit, and overall P&L performance.

The manager will balance field leadership with strategic business oversight and accountability. Reporting to senior leadership, you will ensure project scoping, staffing, and execution, while coaching teams and maintaining customer satisfaction.

Qualifications

• Strong operations leadership experience in field-service, installation, construction, mechanical, electrical, or technical services.

Responsibilities

• Lead day-to-day operations for Fire Alarm & Security installation and service
• Manage and develop a team of approximately 20 field technicians along with Project Managers and operational support staff
• Own revenue, gross profit, and overall P&L performance for the line of business
• Drive operational performance across scheduling, project execution, service delivery, labor utilization, and customer satisfaction
• Establish clear expectations and accountability throughout the team
• Coach and develop managers, technicians, and support personnel
• Partner with sales and sales engineering to ensure projects are properly scoped, staffed, and executed
• Monitor workload, capacity, project progress, and operational KPIs
• Identify opportunities to improve processes, productivity, and profitability
• Resolve customer and operational escalations
• Maintain a visible presence with field teams and customers
• Make independent operational decisions while partnering closely with senior leadership
• Help build a stable, high-performing team capable of supporting continued growth

Job description

Job Description

Experience: Mid Level

Salary: $130,000 - $150,000 per year

Job Details

We are seeking a Fire Alarm & Security Operations Manager to lead the day-to-day performance of our client's Columbus operation.

This individual will oversee approximately 20 technicians across fire alarm and security installation/service, along with Project Managers, administrative/support personnel, service coordination, and sales engineering resources.

Reporting to a Director, the Operations Manager will have responsibility for the overall performance of the line of business, including revenue, gross profit, project execution, service delivery, workforce management, customer satisfaction, and team development.

This is not a desk-only management position. The right person will operate at the business level while maintaining credibility and visibility with the field organization, customers, and project teams.

Responsibilities

• Lead day-to-day operations for Fire Alarm & Security installation and service
• Manage and develop a team of approximately 20 field technicians along with Project Managers and operational support staff
• Own revenue, gross profit, and overall P&L performance for the line of business
• Drive operational performance across scheduling, project execution, service delivery, labor utilization, and customer satisfaction
• Establish clear expectations and accountability throughout the team
• Coach and develop managers, technicians, and support personnel
• Partner with sales and sales engineering to ensure projects are properly scoped, staffed, and executed
• Monitor workload, capacity, project progress, and operational KPIs
• Identify opportunities to improve processes, productivity, and profitability
• Resolve customer and operational escalations
• Maintain a visible presence with field teams and customers
• Make independent operational decisions while partnering closely with senior leadership
• Help build a stable, high-performing team capable of supporting continued growth

Ideal Background

• Strong operations leadership experience within a field-service, installation, construction, mechanical, electrical, or technical services environment
• Experience managing technicians, field personnel, Project Managers, and/or service teams
• Demonstrated P&L or significant financial responsibility
• Strong understanding of revenue, gross margin, labor utilization, and operational performance
• Experience leading teams through growth, change, or operational improvement
• Comfortable making decisions independently and managing multiple priorities
• Strong people leader who can effectively work across a wide range of personalities and experience levels
• Customer-facing and comfortable handling escalations when necessary
• Able to operate strategically without losing connection to day-to-day field operations

Compensation

Competitive base salary plus quarterly performance-based incentive tied to revenue and gross profit.

Target total compensation is approximately $150K, with potential flexibility based on directly relevant Fire Alarm & Security experience.

A bit about us:

Our client is an established and growing fire protection, life safety, and security services organization with multiple locations throughout Ohio. The company provides essential inspection, service, installation, and system solutions to commercial and institutional customers and has built a strong reputation around technical expertise, customer service, and long-term relationships.

The organization maintains a hands-on, entrepreneurial culture where local leaders are trusted to make decisions and take ownership of their businesses.

Why join us?

• Leadership responsibility for an established Columbus operation
• Oversight of approximately 20 field technicians plus project and support staff
• Direct P&L responsibility for the Fire Alarm & Security line of business
• High level of autonomy and visibility with senior leadership
• Opportunity to strengthen and develop an existing team
• Mix of operational strategy and hands-on field leadership
• Quarterly incentive opportunity tied directly to revenue and gross profit performance
• Target total compensation around $150K with flexibility for highly relevant industry experience
• Growing organization with multiple Ohio locations and opportunities for continued professional growth