Technical Service Manager – Overhead Cranes

Brightpath Associates LLC; Town of Lancaster (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Brightpath Associates LLC seeks a Technical Service Manager to lead field execution for overhead crane systems in Lancaster, NY. You will mentor service technicians, solve complex electro-mechanical issues, and partner with operations to protect margins and customer satisfaction.

The role requires hands-on crane knowledge, 5+ years in crane service with 3+ years in a lead role, and strong communication to coordinate field crews, safety compliance, and project turnover from sales to service.

Qualifications

• 5+ years in overhead crane service and maintenance, with at least 3 years in a technical lead, supervisory, or service management role.
• Deep working knowledge of overhead crane systems, VFDs, motor controls, radio control systems, hoists, and power distribution.
• Solid foundation in crane inspection, maintenance, and testing standards (ASME B30, CMAA, OSHA).
• Education aligned to Electro-Mechanical tech or related discipline (Associate degree or technical diploma).
• Strong ability to manage customer relationships, write clear scopes of work, and coordinate field crews with leadership.

Responsibilities

• Mentor field technicians and provide technical guidance during complex diagnostics.
• Deliver ongoing field-level training on electrical, mechanical, and crane-automation systems.
• Join field rotation and respond to urgent service needs and after-hours requests as required.
• Collaborate with the Service Manager to dispatch technicians based on competency and project needs.
• Monitor job-site execution against labor hours and budgets; assist estimators with scope adjustments when needed.
• Define technical requirements for upgrades and support project turnovers to field teams.

Skills

Overhead crane service

Technical leadership

VFDs & motor control

Crane safety standards

Customer communication

Education

Associate degree / technical diploma in Electro-Mechanical Technology or related

Tools

MS Office Suite

Field-service management systems

Job description

Technical Service Manager – Overhead Cranes

Location: Lancaster, NY

Employment Type: Full-Time, Permanent (Onsite)

Role Overview

The Technical Service Manager leads frontline technical execution, workforce development, and service delivery for overhead crane systems. This role bridges hands-on field expertise and operational leadership by mentoring service technicians, solving advanced electro-mechanical issues, and partnering with operations to safeguard project margins and customer satisfaction.

Core Responsibilities

Technical Leadership & Field Coaching

• Provide hands-on mentorship and technical guidance to field technicians during complex diagnostic and troubleshooting procedures.
• Deliver continuous field-level training to elevate team capability in electrical, mechanical, and crane automation systems.
• Lead by example on customer job sites, joining the field rotation and responding to urgent service demands or after-hours emergencies as needed.

Service Execution & Margin Protection

• Collaborate with the Service Manager to dispatch and align technicians with job requirements based on technical competency.
• Monitor job-site execution against planned labor hours and material budgets to protect gross margins; partner with estimators to adjust scopes when unexpected field conditions arise.
• Assist in generating accurate quotes, defining work scopes, and resolving inspection deficiencies for repair and modernization projects.

Modernization & Project Management

• Perform site assessments to define technical requirements for system upgrades, retrofits, and component modernizations.
• Partner with clients to finalize scopes of work, secure purchase orders, and draft clear work orders for field execution.
• Direct project turnover to field technicians, ensuring clear expectations regarding site safety, technical scope, and project timelines.

Safety, Compliance & Operational Quality

• Champion a strict zero-harm culture by enforcing OSHA standards, relevant industry codes (e.g., CMAA/ASME/ANSI), and internal environmental health and safety policies.
• Lead proactive job hazard assessments, prompt incident/near-miss reporting, and job-site safety reviews.
• Standardize service procedures to improve first-time fix rates, operational consistency, and customer equipment uptime.

Qualifications & Competencies

• Experience: Minimum 5 years of hands-on overhead crane service and maintenance experience, including at least 3 years in a technical lead, supervisory, or service management role.
• Technical Mastery: Deep working knowledge of overhead crane systems, variable frequency drives (VFDs), motor controls, radio control systems, hoists, and power distribution.
• Regulatory Knowledge: Solid foundation in crane inspection, maintenance, and testing standards (ASME B30, CMAA, OSHA, and regional equivalents).
• Education: Associate degree, technical diploma, or equivalent trade credentials in Electro-Mechanical Technology, Industrial Maintenance, Electrical Engineering, or a related discipline.
• Business & Communication Skills: Proven ability to manage customer relationships, write clear scopes of work, and communicate effectively across field crews and executive leadership.
• Technical Tools: Proficiency with MS Office Suite and digital work-order/field-service management systems.
• Logistics: Valid driver’s license with an insurable driving record; flexibility to travel locally and participate in an on-call rotation for emergency service calls.