Service Manager

LUMA Residential Inc.; Grapevine (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus

50% off-site apartment discount (up to

Monthly bonus opportunities

Medical/dental/vision insurance

Job summary

LUMA Residential Vine & Vail Apartments in Grapevine, TX seeks an experienced Service Manager to lead on-site maintenance, manage a team, and deliver exceptional resident service. You will oversee repairs, vendor coordination, and safety compliance, while ensuring timely move-ins.

The role emphasizes leadership, technology use, and daily operations to maintain a premier living experience for residents at Vine & Vail.

Qualifications

• Experience in Service Manager or Maintenance Supervisor roles for multifamily communities.
• Strong knowledge of HVAC, electrical, plumbing, and appliance systems.
• EPA HVAC refrigerant handling certification required or obtainable.
• CPO certification or ability to obtain within company requirements.
• Proven ability to lead, train, and motivate a maintenance team.

Responsibilities

• Lead, train, motivate, and supervise the on-site maintenance team.
• Prioritize daily maintenance, service requests, and make-ready schedules.
• Ensure move-in readiness within timelines and standards.
• Perform and oversee repairs across HVAC, plumbing, electrical, and carpentry.
• Conduct inspections and manage inventory, budgets, and vendor relations.
• Use property management software to track work orders and communicate with residents.

Skills

HVAC knowledge

Electrical

Plumbing

Appliance repair

EPA HVAC certification

CPO certification

Team leadership

Job description

Service Manager - Vine & Vail Apartments

Grapevine, TX | Starting at $32.00 per Hour + $1,000 Sign-On Bonus!

Join the LUMA Residential Team - Where Leadership, Service & Opportunity Come Together!

LUMA Residential is seeking an experienced, motivated, and hands-on Service Manager to lead the maintenance operations at Vine & Vail Apartments, located in beautiful Grapevine, Texas!

We're looking for a skilled maintenance professional who takes pride in their work, leads by example, embraces technology, and understands the importance of providing an exceptional living experience for our residents.

If you're an experienced Service Manager who enjoys leading a team, solving challenges, and maintaining a community at the highest standards, we want to hear from you!

Position Details & Compensation

• Position: Service Manager
• Community: Vine & Vail Apartments
• Location: 2311 W Grapevine Mills Cir, Grapevine, TX 76051
• Starting Pay: $32.00 per hour
• Sign-On Bonus: $1,000!
• Apartment Discount: 50% off monthly rent, up to a maximum discount of $900 per month, when choosing to live on-site
• Schedule: Full-time, with rotating on-call responsibilities

What You'll Do

Maintenance Operations & Leadership

• Lead, train, motivate, and supervise the on-site maintenance team.
• Organize and prioritize daily maintenance activities, service requests, and make-ready schedules.
• Ensure apartment homes are properly prepared and move-in ready within established timelines.
• Perform and oversee repairs involving HVAC, plumbing, electrical, appliances, carpentry, and general building maintenance.
• Conduct routine property inspections to identify maintenance needs and ensure community standards are consistently met.
• Maintain proper inventory levels, organize the maintenance shop, and assist with budget management and expense control.
• Coordinate with vendors and contractors to ensure timely, quality repairs and services.
• Ensure maintenance operations comply with company policies, safety standards, and applicable regulations.

Technology & Organization

• Utilize property management software and digital maintenance systems to track, manage, and complete work orders efficiently.
• Demonstrate strong technology skills, including familiarity with EliseAI or similar AI-powered property management and resident communication platforms.
• Maintain accurate documentation, maintenance records, and service request updates.
• Communicate proactively with the Property Manager, team members, and residents regarding maintenance priorities and progress.

Resident Experience

• Deliver exceptional customer service through professional, courteous, and timely responses to maintenance requests.
• Maintain a clean, safe, and welcoming community.
• Lead by example and take ownership of resident concerns until they are resolved.

Qualifications: What We're Looking For

Required Qualifications

• Previous multifamily apartment maintenance experience, including experience in a Service Manager, Maintenance Supervisor, or comparable leadership role.
• Strong working knowledge of HVAC, electrical, plumbing, appliance repair, and general property maintenance.
• EPA certification for HVAC refrigerant handling.
• Current Certified Pool Operator (CPO) certification or ability to obtain certification within company-established requirements.
• Demonstrated ability to organize, direct, and motivate a maintenance team.
• Strong time-management, communication, and problem-solving skills.
• Comfortable using computers, mobile applications, and property management technology to manage daily responsibilities.
• Ability to manage multiple priorities while maintaining quality standards and meeting deadlines.
• Willingness and ability to participate in a rotating emergency on-call schedule.
• Must possess a valid driver's license and maintain active vehicle liability insurance.
• Reliable transportation and the tools necessary to perform assigned maintenance responsibilities.

Preferred Qualifications

• Experience with EliseAI, Yardi, or similar property management technology.
• Previous experience supporting maintenance operations at a luxury multifamily community.
• Experience managing maintenance budgets, vendor relationships, and inventory.
• Strong make-ready management and preventative maintenance planning experience.

Why Join LUMA Residential?

At LUMA Residential, we believe our team members are the foundation of our success. We're proud to foster a workplace built on CARE, ACCOUNTABILITY, and PRIDE, where our employees are supported, valued, and encouraged to grow.

Benefits

• Competitive starting pay of $32.00 per hour
• $1,000 sign-on bonus
• 50% on-site apartment rental discount, up to $900 per month
• Monthly bonus opportunities, where applicable
• Medical insurance options, including PPO and HMO plans
• Dental and vision insurance
• Company-paid life and long-term disability insurance
• 401(k) retirement plan with company match
• Paid time off and company holidays
• Employee Assistance Program and additional wellness resources
• Professional development and career advancement opportunities

LUMA Residential is also proud to have been recognized as a USA TODAY Top Workplace for five consecutive years!

Ready to Lead with LUMA?

If you're a dedicated maintenance professional who brings strong leadership, technical expertise, organization, and a passion for outstanding resident service, we'd love to learn more about you!

LUMA Residential is an Equal Opportunity Employer.