Apartment Service Manager

LUMA Residential Inc.; Grapevine (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus

On-site rent discount

Medical insurance

Dental and vision insurance

401(k) with company match

Paid time off

Professional development

Job summary

LUMA Residential is seeking an experienced Service Manager for Vine & Vail Apartments in Grapevine, TX. You will lead the maintenance team, oversee repairs, inspections, and service requests while delivering an exceptional resident experience.

Responsibilities include coordinating with vendors, managing inventories and budgets, and using property management software to track work orders and on-site operations. A strong leadership mindset and HVAC expertise are essential.

Qualifications

• Experience in multifamily maintenance leadership roles.
• Strong HVAC, electrical, plumbing, and appliance repair skills.
• EPA certification for HVAC refrigerant handling.
• Current CPO certification or ability to obtain.
• Proficient with property management technology.

Responsibilities

• Lead, train, and supervise on-site maintenance team.
• Organize daily maintenance activities and make-ready schedules.
• Ensure apartments are move-in ready on time.
• Perform repairs across HVAC, electrical, plumbing, appliances.
• Conduct routine property inspections and maintain safety standards.
• Coordinate with vendors and manage inventory and budget.

Skills

HVAC systems

Electrical repair

Plumbing

Maintenance supervision

Leadership

Budget management

Technology proficiency

Tools

EliseAI

Yardi

Property management software

Job description

Service Manager – Vine & Vail ApartmentsGrapevine, TX | Starting at $32.00 per Hour + $1,000 Sign-On Bonus!Join the LUMA Residential Team – Where Leadership, Service & Opportunity Come Together!LUMA Residential is seeking an experienced, motivated, and hands-on Service Manager to lead the maintenance operations at Vine & Vail Apartments, located in beautiful Grapevine, Texas!We're looking for a skilled maintenance professional who takes pride in their work, leads by example, embraces technology, and understands the importance of providing an exceptional living experience for our residents.If you're an experienced Service Manager who enjoys leading a team, solving challenges, and maintaining a community at the highest standards, we want to hear from you!Position Details & CompensationPosition: Service ManagerCommunity: Vine & Vail ApartmentsLocation: 2311 W Grapevine Mills Cir, Grapevine, TX 76051Starting Pay: $32.00 per hourSign-On Bonus: $1,000!Apartment Discount: 50% off monthly rent, up to a maximum discount of $900 per month, when choosing to live on-siteSchedule: Full-time, with rotating on-call responsibilitiesWhat You'll DoAs our Service Manager, you'll play a key leadership role in maintaining the quality, appearance, and functionality of our community while providing exceptional service to our residents.Maintenance Operations & LeadershipLead, train, motivate, and supervise the on-site maintenance team.Organize and prioritize daily maintenance activities, service requests, and make-ready schedules.Ensure apartment homes are properly prepared and move-in ready within established timelines.Perform and oversee repairs involving HVAC, plumbing, electrical, appliances, carpentry, and general building maintenance.Conduct routine property inspections to identify maintenance needs and ensure community standards are consistently met.Maintain proper inventory levels, organize the maintenance shop, and assist with budget management and expense control.Coordinate with vendors and contractors to ensure timely, quality repairs and services.Ensure maintenance operations comply with company policies, safety standards, and applicable regulations.Technology & OrganizationUtilize property management software and digital maintenance systems to track, manage, and complete work orders efficiently.Demonstrate strong technology skills, including familiarity with EliseAI or similar AI-powered property management and resident communication platforms.Maintain accurate documentation, maintenance records, and service request updates.Communicate proactively with the Property Manager, team members, and residents regarding maintenance priorities and progress.Resident ExperienceDeliver exceptional customer service through professional, courteous, and timely responses to maintenance requests.Maintain a clean, safe, and welcoming community.Lead by example and take ownership of resident concerns until they are resolved.What We're Looking ForRequired QualificationsPrevious multifamily apartment maintenance experience, including experience in a Service Manager, Maintenance Supervisor, or comparable leadership role.Strong working knowledge of HVAC, electrical, plumbing, appliance repair, and general property maintenance.EPA certification for HVAC refrigerant handling.Current Certified Pool Operator (CPO) certification or ability to obtain certification within company-established requirements.Demonstrated ability to organize, direct, and motivate a maintenance team.Strong time-management, communication, and problem-solving skills.Comfortable using computers, mobile applications, and property management technology to manage daily responsibilities.Ability to manage multiple priorities while maintaining quality standards and meeting deadlines.Willingness and ability to participate in a rotating emergency on-call schedule.Must possess a valid driver's license and maintain active vehicle liability insurance.Reliable transportation and the tools necessary to perform assigned maintenance responsibilities.Preferred QualificationsExperience with EliseAI, Yardi, or similar property management technology.Previous experience supporting maintenance operations at a luxury multifamily community.Experience managing maintenance budgets, vendor relationships, and inventory.Strong make-ready management and preventative maintenance planning experience.Why Join LUMA Residential?At LUMA Residential, we believe our team members are the foundation of our success. We're proud to foster a workplace built on CARE, ACCOUNTABILITY, and PRIDE, where our employees are supported, valued, and encouraged to grow.Our Benefits Include:Competitive starting pay of $32.00 per hour$1,000 sign-on bonus50% on-site apartment rental discount, up to $900 per monthMonthly bonus opportunities, where applicableMedical insurance options, including PPO and HMO plansDental and vision insuranceCompany-paid life and long-term disability insurance401(k) retirement plan with company matchPaid time off and company holidaysEmployee Assistance Program and additional wellness resourcesProfessional development and career advancement opportunitiesLUMA Residential is also proud to have been recognized as a USA TODAY Top Workplace for five consecutive years!Ready to Lead with LUMA?If you're a dedicated maintenance professional who brings strong leadership, technical expertise, organization, and a passion for outstanding resident service, we'd love to learn more about you!Apply today and take the next step in your career with LUMA Residential at Vine & Vail Apartments!LUMA Residential is an Equal Opportunity Employer.Expected hours: 40.0 per weekBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Flexible spending account* Health insurance* Health savings account* Life insurance* Opportunities for advancement* Paid time off* Professional development assistance* Referral program* Retirement plan* Tuition reimbursement* Vision insurance