Service Manager

arrowexterminators; Goodlettsville (TN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Generous time off

11 paid holidays

401(k) with company match

Roth IRA

Medical insurance

Dental insurance

Vision insurance

HSA (high deductible)

Telemedicine

Disability insurance

Life insurance

Wellness suite

Job summary

Arrow Exterminators in Goodlettsville, TN is hiring a full-time Service Manager to oversee Service Center operations, drive revenue and ensure service quality for customers and team members. The role includes coaching technicians, managing scheduling and field coverage, and supporting the Branch Manager to meet monthly goals while maintaining safety and compliance.

Arrow Exterminators offers a company vehicle and a comprehensive benefits package including time off, holidays, retirement plans,

Qualifications

• Demonstrated leadership abilities and a track record of achieving sales results.
• Effective verbal and written communication skills.
• Ability to pass regulatory licensing/certification exams.
• Proficiency operating internal software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point).

Responsibilities

• Oversee service center operations, including revenue, sales, profit, HR, training and compliance.
• Ensure uncompromised service to customers and Team Members.
• Coach, train and support field technicians and office staff.
• Collaborate with Branch Manager to meet monthly performance goals.

Skills

Leadership abilities

Effective communication

Multitasking

Organizational skills

Basic math

Education

High school diploma or GED

College experience preferred

Tools

Paycom

PestPac

Applicant Pro

Outlook

Excel

PowerPoint

Job description

Service Manager

Arrow Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values

Our Service Managers enjoy a company vehicle and other benefits including:

• generous time off,
• 11 paid holidays,
• 401(k) with company match, Roth IRA,
• medical, dental and vision insurance,
• high deductible HSA,
• telemedicine,
• disability, cancer, and accident insurance.
• health & wellness suite
• company-paid + additional, optional, life insurance.

ABOUT OUR FAMILY OF BRANDS

We have been a family owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 16 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

A DAY IN THE LIFE AS A SERVICE MANAGER

As a Service Manager, you will have many responsibilities to ensure that you and your team are successful in daily activities. Multi-tasking and organizational skills will be key. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. They will check in with you daily where you will verify that they have their vehicles, uniforms, product, equipment, and paperwork in order. Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. As a seasoned technician, you will offer coaching, training, and support. You are not afraid to get dirty and can spend considerable time in the field assisting your team and providing coverage. Ultimately, you will be assisting the Branch Manager achieve monthly performance goals.

Minimum Qualifications:

• Industry experience (preferred)
• Demonstrated leadership abilities
• Effective verbal and written communication
• Conflict resolution
• Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web-based portals)
• Proven track record in achieving sales results
• Proven ability to multitask
• Strong organizational skills
• Basic math skills
• Ability to pass any state regulatory agency required licensing/certification exams
• Able to work a 40-hour (minimum) work week,
• Accessible after hours (including weekends/holidays)
• Possess current Driver's License
• Meets company driving standards
• High school degree or equivalency, college preferred

We are an Equal Opportunity Workplace

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.