Customer Service Representative – Office Management Career Path

Arrow Exterminators; Winston-Salem (NC); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Generous time off

11 holidays

401(k) with match

Medical insurance

Dental insurance

Vision insurance

HDHP/HSA

Telemedicine

Disability insurance

Cancer insurance

Accident insurance

Wellness suite

Life insurance

Job summary

Arrow Exterminators is seeking a full-time Customer Service Representative to provide frontline service and administrative support inside the Service Center. The role offers an Office Management career path and an hourly rate based on experience.

The candidate will join a team focused on precise service delivery, scheduling, and customer file maintenance, with opportunities to develop toward office leadership. Training and growth are emphasized within a family-run culture.

Qualifications

• High school diploma or equivalent.
• Proficient with Microsoft Office Suite.
• Professional appearance and strong communication skills.

Responsibilities

• Serve as the first point of contact for internal and external customers.
• Assist in scheduling, payments, and updating customer files to ensure accuracy.
• Make outbound calls to schedule technicians and ensure accounts are paid.
• Support day-to-day Service Center operations and administrative tasks.
• Opportunity to grow toward an Office Manager role.

Skills

Microsoft Office

Professional appearance

Strong communication

Organizational skills

Time management

Customer service experience

Education

High school diploma or equivalent

Job description

Customer Service Representative - Office Management Career Path

Arrow Exterminators is looking to hire a full-time Customer Service Representative - Office Management Career Path to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience.

This opportunity is ideal for someone who is looking to build a career with Arrow and has an interest in developing their skills toward a potential future Office Manager opportunity.

Our administrative representatives enjoy benefits including:

• generous time off,
• 11 paid holidays,
• 401(k) with company match, Roth IRA,
• medical, dental and vision insurance,
• high deductible HSA,
• telemedicine,
• disability, cancer, and accident insurance.
• health & wellness suite
• company-paid + additional, optional, life insurance.

ABOUT OUR FAMILY OF BRANDS

We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

A DAY IN THE LIFE AS A CUSTOMER SERVICE REPRESENTATIVE

As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success.

In addition to your Customer Service Representative responsibilities, this position offers the opportunity to gain greater exposure to Service Center operations and develop skills that could support future growth into an Office Manager position. You will have opportunities to learn more about office operations, customer account management, scheduling, reporting, team support, and the day-to-day administrative needs of the Service Center.

We are looking for someone who is eager to learn, takes initiative, demonstrates strong organization and communication skills, and has an interest in growing into greater responsibility over time.

Minimum Qualifications:

• Working knowledge of Microsoft Office Suite
• High school diploma or equivalent
• Present a professional appearance
• Able to work a 40-hour (minimum) workweek
• Willing to work minimal overtime as needed

Additional Skills We're Looking For:

• Interest in professional growth and future leadership opportunities
• Strong organizational and time-management skills
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Strong written and verbal communication skills
• Ability to learn new systems and processes
• Self-motivated with a willingness to take on additional responsibilities
• Previous customer service or administrative experience preferred

ARE YOU READY TO JOIN OUR TEAM?

We are an Equal Opportunity Employer

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.