Service Manager

Nacgroup; Gaithersburg (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

NAC Mechanical Services is seeking an experienced Service Manager to lead our commercial HVAC service operations. This role oversees a large department of about 50 field technicians and collaborates with the Service Superintendent and Team Leads to optimize daily operations, technician development, customer satisfaction, and overall department performance.

The ideal candidate is a strong leader with deep knowledge of commercial HVAC service, capable of managing a fast-paced operation, and

Qualifications

• Demonstrated experience leading a large field service team or complex service operation, including experience managing through frontline leaders or supervisors.

Responsibilities

• Provide overall leadership and direction for a service department of approximately 50 field technicians.
• Work closely with the Service Superintendent and Team Leads to support technician performance, development, communication, and accountability.
• Lead and support the day‑to‑day operations of the Service Department.
• Develop and empower department leaders to effectively support their teams.
• Help build a positive, accountable, and team‑focused work environment.
• Ensure service calls and customer needs are handled efficiently and professionally.
• Develop and maintain strong relationships with customers.
• Work closely with dispatch, sales, operations, and other departments to coordinate service activities.
• Monitor service performance, productivity, and customer satisfaction.
• Assist with resolving customer concerns and complex service issues.
• Identify opportunities to improve department processes, efficiency, and overall service delivery.
• Promote and reinforce company safety expectations and procedures.
• Support the continued growth and success of the Service Department.

Skills

Leadership experience

Job description

Description

About the Role

NAC Mechanical Services is looking for an experienced Service Manager to lead our commercial HVAC service operations. This position provides leadership and oversight for a large service department of approximately 50 field technicians, working closely with the Service Superintendent and Team Leads to support day‑to‑day operations, technician development, customer satisfaction, and overall department performance.

The ideal candidate is a strong leader who understands commercial HVAC service, is comfortable managing a large and fast‑paced operation, and knows how to develop and support leaders within their team.

Requirements

What You’ll Do

• Provide overall leadership and direction for a service department of approximately 50 field technicians.
• Work closely with the Service Superintendent and Team Leads to support technician performance, development, communication, and accountability.
• Lead and support the day‑to‑day operations of the Service Department.
• Develop and empower department leaders to effectively support their teams.
• Help build a positive, accountable, and team‑focused work environment.
• Ensure service calls and customer needs are handled efficiently and professionally.
• Develop and maintain strong relationships with customers.
• Work closely with dispatch, sales, operations, and other departments to coordinate service activities.
• Monitor service performance, productivity, and customer satisfaction.
• Assist with resolving customer concerns and complex service issues.
• Identify opportunities to improve department processes, efficiency, and overall service delivery.
• Promote and reinforce company safety expectations and procedures.
• Support the continued growth and success of the Service Department.

What We’re Looking For

• Demonstrated experience leading a large field service team or complex service operation, including experience managing through frontline leaders or supervisors.