Service Manager

PSS Cross Country; Fairbanks (AK); On-site; USD 60,000 - 90,000; Full time

Job summary

PSS Cross Country in Fairbanks, AK is seeking a hands-on operations supervisor to hire, train, and supervise service mechanics. You will oversee daily staff activities, schedule work, and ensure adherence to shop practices and safety policies.

The role requires interpreting work orders, maintaining accurate records, assisting with repairs, and leading on-site safety during emergencies. You will ensure deadlines are met and the shop remains clean, organized, and compliant with all regulations.

Qualifications

• Ability to hire, train, and supervise staff.
• Read, interpret, and create work orders.
• Operate heavy machinery safely per certifications.
• Strong customer service and problem-solving skills.
• Knowledge of shop industry and safety protocols.
• Ability to manage time and multi-task in a dynamic shop.

Responsibilities

• Hire, train, and oversee staff daily.
• Manage staff scheduling and duties.
• Performance management and disciplinary actions.
• Process customer and client work orders.
• Enter customer and job information into the database.
• Assist in repairs, construction, or maintenance tasks.
• Ensure work meets deadlines and company standards.
• Enforce health and safety policies and lead on-site emergencies.
• Inspect and maintain shop equipment and machinery.
• Operate shop machinery including forklifts.
• Keep shop area organized and free of hazards.
• Order supplies.

Skills

Leadership

Attention to detail

Shop knowledge

Customer service

Analytical thinking

Safety awareness

Time management

Multi-tasking

Basic computer skills

Job description

Job Description

Job Overview

Responsible for hiring and training service mechanics. Ensure overall efficiency. In depth knowledge of the shop's industry, knowledge and strict implementation of all proper job site health and safety policies.

Responsibilities

• Responsible for hiring, training, and daily oversight of staff.
• Manage staff scheduling and assignment of duties.
• Responsible for performance management and disciplinary action when warranted.
• Process customer and client work orders.
• Enter customer and job information into database and maintain accurate work records and files.
• Assist in repair, construction, maintenance or other tasks involved in client work orders.
• Ensure completed work meets identified deadlines and meets or exceeds company standards.
• Enforce all health and safety policies in the shop.
• Take the lead in on-site health or safety emergencies.
• Address and resolves customer issues and complaints.
• Inspect, clean, and fix shop equipment and machinery as necessary.
• Operate shop machinery such as forklifts or manufacturing equipment.
• Ensures that shop area is clean, organized, and free of dangerous or hazardous material.
• Orders supplies.

Required Knowledge, Skills and Abilities

• Works well in a team environment and demonstrates strong leadership skills with ability to motivate staff.
• Attention to detail, and organizational skills.
• Possesses in depth knowledge of shop industry.
• Possesses the necessary qualifications and certifications to operate heavy machinery.
• Ability to read, interpret, and compose work orders. Able to translate industry terminology into straightforward terms for explanatory purposes.
• Exhibits strong customer service and interpersonal skills.
• Possesses solid analytical and problem solving abilities.
• Demonstrates awareness of all health and safety protocols.
• Ability to remain calm and clear-headed in an emergency.
• Time management, ability to prioritize tasks, and ability to multi-task effectively.
• Basic computer skills.

Work Environment

• The majority of working hours will be spent in the job participating in and overseeing repairs and maintenance.
• Shift may vary from day to evenings.
• Weekend hours will be required.
• Standard 40-hour workweek applies, though overtime may be necessary.
• Use of PPE where appropriate.

Company Statement

PSS Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.