Service Manager

Cleveland Brothers CAT; Ephrata (Lancaster County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

Profit Sharing Account

Paid Time Off (PTO)

Job summary

Cleveland Brothers CAT is looking for a Supervisor in Ephrata, PA, to oversee a diverse work force in Field Service and the Main Shop. This role includes managing personnel, maintaining high customer satisfaction, and ensuring compliance with safety regulations.

We offer an excellent benefits package, opportunities for advancement, and stability within a well-established company. Ideal candidates will possess strong communication and customer service skills, as well as a thorough knowledge of construction equipment repair.

Qualifications

• Comprehensive knowledge of construction equipment repair procedures and their application.
• Ability to read, understand, and convey technical information.
• Ability to meet deadlines and handle multiple tasks.

Responsibilities

• Manage service personnel and foster management relations.
• Maintain customer satisfaction by resolving problems.
• Conduct safety meetings and enforce safety policies.

Skills

Construction equipment repair procedures

Effective verbal and written communication

Customer service orientation

Computer skills (Microsoft Office)

Job description

JOB DUTIES:

In accordance with management directives this position provides supervision to a diversified work force, including Field Service and the Main Shop, consisting of Service Supervisors, hourly clerical employees and employees covered by a collective bargaining agreement in, to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.

SUMMARY OF DUTIES:

This position may perform any combination of the following duties

• Effectively manage service personnel, while fostering management relations.
• Maintain existing sales and increase sales to existing and new customers.
• Maintain high level of customer satisfaction by identifying and resolving problems promptly.
• Manage service expenses and profitability.
• Maintain service Key Process indicators (KPI) results to acceptable levels.
• Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines.
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures.
• Investigate and report on job related accidents or safety concerns.
• Coordinate outside vendor repair work with shop work in progress.
• Ensure all warranty requirements are met.
• Actively enforce all Company policies and procedures.
• Conduct performance evaluations.
• Assign building maintenance duties on daily basis.
• Operate basic office equipment.
• Perform other work related duties as assigned.

KNOWLEDGE AND SKILLS REQUIRED:

Comprehensive knowledge of construction equipment repair procedures and their application; thorough understanding of Company/contract practices and policies in relation to the direction of the work force.

Effective verbal and written communication skills; ability to meet deadlines and handle multiple tasks; ability to learn new systems and processes; solid computer skills with a working knowledge of Microsoft Office products; ability to read, understand, interpret and convey technical information; strong customer service orientation.

Why Join the Cleveland Brothers Team:

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.