Construction Equipment Product Support Sales Representative

Cleveland Brothers CAT; Dale Summit (PA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision benefits

Career advancement opportunities

Job summary

Cleveland Brothers CAT in Pennsylvania seeks a results-driven sales professional to represent Dealer Parts and Service Departments in a dedicated territory. You will promote parts products, dealer services, and Product Support solutions while maintaining customer relationships and driving revenue.

Responsibilities include proactive account management, quotes, and collaboration with DBS/ERP systems. Expect a consultative selling approach and ongoing development within a multi-location CAT

Qualifications

• High school diploma or equivalent; or 3–4 years related experience.
• Technical English language skills required.
• Experience using DBS/ERP systems for sales tracking.
• Ability to prepare quotes and close deals.

Responsibilities

• Proactively manage an account base of 50 to 80 customers in an assigned territory.
• Apply good time and territory management practices while implementing a coverage plan.
• Sell parts, service, CSAs, MARCs, and other Dealer services to customers within a territory.
• Follow up on sales leads and prospect for new customers and revenue sources.
• Use DBS/ERP and PTOS to manage sales opportunities and report activities.
• Prepare quotes, sales contracts, and related paperwork to close deals.

Skills

Consultative selling

Territory management

Technical English

CRM/ERP familiarity

Sales quoting

Education

High school diploma or equivalent

College or technical degree preferred

Tools

DBS/ERP systems

PTOS

SIS

MS Office

Job description

Position Summary

Represent Dealer Parts and Service Departments in a sales capacity for the assigned territory to promote and sell parts products, Dealer services, and Product Support solutions as directed and managed by the Product Support Sales Manager. Essential Duties and Responsibilities include the following. Other duties may be assigned.

Job Duties

• The PSSR will proactively manage an account base of 50 to 80 customers in an assigned territory
• Apply good time and territory management practices while implementing a coverage plan
• Perform basic machine inspections to generate opportunity for customer interaction and sales
• Follow up on sales leads
• Prospect for new customers and new parts/service revenue sources
• Build collaborative relationships and ensure business integrity is maintained
• Sell parts, service, condition monitoring, PM products, customer support agreements (CSAs), MARCs, and other Dealer services to customers within a specified territory
• Employ a "consultative selling" approach to identify and manage customer expectations
• Keep customers informed of parts order and service work status
• Counsel customers regarding equipment management solutions (EMS) to affect lowest owning and operating costs.
• Negotiate win-win outcomes to customer issues
• Use Dealer Business System information (DBS or ERP) and Product Tracking Opportunity System (PTOS) to manage sales opportunities within a territory
• Maintain accurate customer equipment information within DBS or ERP system
• Identify and report on incremental opportunities for future sales both within Product Support as well as other areas of the Dealership
• Report competitive parts, service, and machine information and activity
• Provide input/information into planning and budgeting process
• Support new product introduction (NPI)
• Understand parts, service, and machine performance literature and how to use the Service Information System (SIS)
• Prepare quotes, sales contracts, and related paperwork necessary to close a deal

Requirements

College or technical degree preferred; however, at a minimum a high school diploma or equivalent; or three to four years' related experience and/or training; or equivalent combination of education and experience is acceptable.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Technical English language skills required. Ability to write routine reports and effective correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Computer Skills: To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, Internet software, order processing systems, and contact management systems.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts, heavy machinery and outdoor weather conditions. The employee is occasionally exposed to fumes or airborne particles; risk of electrical shock. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. Must use hands for repetitive simple grasping, pushing, pulling and fine manipulation. Must be able to occasionally/frequently bend, squat, and climb; including ability to ascend and descend machine ladders.

Personal Development: Ongoing process encompassing goal setting and setting attainable monthly and yearly objectives intended to reinforce continuous improvement and achievement toward company goals. The PSSR is expected to complete the Dealership's PSSR training program.

Why Join the Cleveland Brothers Team

• Competitive Compensation
• Phenomenal Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability: Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us

Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive CatA dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.