Electrical Solutions Field Service Supervisor

Cleveland Brothers CAT; Harrisburg (Dauphin County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

PTO

Profit Sharing Account

Job summary

Cleveland Brothers CAT is seeking an Electrical Solutions Field Service Supervisor to lead operations in Harrisburg, PA. The role involves supervising the Field Service Department, managing customer inquiries, and ensuring efficient repairs on equipment.

The ideal candidate will have a proven track record in supervisory roles and mechanical repair knowledge. Benefits include a market-leading benefits package and advancement opportunities across 29 locations.

Qualifications

• Comprehensive knowledge of mechanical repair procedures.
• Thorough understanding of Company policies related to workforce direction.
• Significant talent in the direction and scheduling of staff.

Responsibilities

• Supervise and develop personnel within the Field Service Department.
• Receive and respond to customer inquiries regarding equipment repairs.
• Schedule equipment and personnel for efficient shop repairs.

Skills

Supervisory experience

Mechanical repair knowledge

Communication skills

Customer service

Computer skills

Education

5+ years supervisory experience in field environment

Tools

MS office software

Lotus Notes

DBSi

Job description

Electrical Solutions Field Service Supervisor

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for an Electrical Solutions Field Service Supervisor to lead our operations team for the Electrical Services Division.

Position Summary

In accordance with management directives this position directs the activities of the Field Service Department, as well as the employees, in the performance of Field repairs and parts on equipment to ensure that the company provides the customer with the most efficient and cost-effective product line support possible.

Primary Responsibilities

• Supervise and develop the personnel of the department
• Receive and respond to customer requests or inquiries on equipment repairs
• Assist in determination of needed repairs and the timing of repairs
• Research information from literature and computer based sources
• Assign and schedule equipment and personnel to shop repairs
• Other functions as assigned by necessity

Additional Responsibilities

• Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance level
• Foster good employee/management relations
• Decide upon and administer employee discipline as required
• Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues
• Discuss complex repair diagnoses or procedures with Technical Communicators or other personnel within the company or with the manufacturer
• Address equipment down time concerns through scheduling repairs at times most convenient to the customer
• Utilize mainframe, personal computers, as well as literature sources such as pricing manuals, service manuals, parts books, service warranty guides, etc, to find information on invoices, work orders, parts availability, repair procedures, flat rate pricing, machine repair history, components under warranty coverage, and other similar information
• Devise work schedules for repairs to be performed in the field which utilize available mechanics and service vehicles in the most cost efficient manner while taking into consideration parts availability and delivery schedules
• Examine work orders, requisitions, service reports, claim forms, bills of lading, etc, for accuracy and by request of other departments, personnel or the customer; draft budget recommendations
• Perform other work related duties as assigned

Degrees or Other Special Requirements

• Comprehensive knowledge of mechanical repair procedures and their application to equipment repair
• Thorough understanding of Company/contract practices and policies in relation to the direction of the work force
• Significant talent in the direction and scheduling of persons, as well as those who supervise and support them, to achieve the highest possible degree of productivity
• Considerable written and verbal communication skills for the conveyance of instructions
• Working skills in computer applications in a Windows based environment to provide for continual improvement of department efficiency
• Provide superior customer service and product support through management of all aspects of the service department
• Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Cleveland Brothers.
• Proven success in managing and developing staff. Superior interpersonal and relationship building skills
• Precise documentation, organized, and detail oriented
• Ability to manage day to day operations
• Strong verbal and written communication skills. Intermediate computer skills
• Proficiency with MS office software, Lotus Notes and DBSi
• Responsible for growing and continuing to improve efficiency

Skills / Knowledge / Qualifications

• Five years of hands on supervisory experience within a field environment demonstrating increased responsibility and knowledge of Caterpillar product lines, or an equivalent combination of training and experience acceptable to Company.

Why Join the Cleveland Brothers Team

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.