Service Manager

Swickard Auto Group; Edmonds (WA); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Paid time off and holidays

Job summary

Swickard Toyota Edmonds seeks an experienced Service Manager to lead the full service department, supervising technicians and advisors to deliver quality, efficiency, and guest satisfaction in a high-volume shop.

You will own CSI and absorption metrics, drive labor efficiency, develop staff, and partner with parts to optimize throughput, while maintaining Toyota OEM standards and warranty compliance.

Qualifications

• 5+ years of Service Manager experience at a franchised dealership.
• Toyota or import brand service management experience preferred.
• Demonstrated CSI and absorption performance at a high standard.
• People-first leadership and staff development.
• Strong operational discipline across scheduling, workflow, documentation, and warranty compliance.

Responsibilities

• Lead the full service department operation -- managing technicians, service advisors, and support staff to deliver consistent quality, efficiency, and guest satisfaction.
• Own key fixed ops metrics -- CSI, absorption, effective labor rate, technician productivity, hours per RO, and warranty compliance.
• Develop and hold accountable a service team that operates with discipline, professionalism, and genuine hospitality at every guest touchpoint.
• Drive service department revenue and profitability -- through training, process discipline, and an advisor team that presents maintenance recommendations honestly and accurately.
• Partner with parts to ensure inventory alignment supports service throughput and minimizes delays that impact the guest experience.
• Manage staffing, scheduling, and technician development -- recruiting, onboarding, and retaining the talent that keeps the department performing at its best.
• Maintain Toyota OEM certification compliance, warranty administration standards, and TMS relationship requirements.
• Resolve guest escalations with composure and a hospitality-first approach.

Skills

Service management

Fixed ops

CSI

Absorption

Leadership

Hospitality

Technician development

Reynolds & Reynolds

CDK

Tools

Reynolds & Reynolds

CDK

Job description

Description

Edmonds, WA | Toyota | Hospitality | Import brand | Fixed ops | Service management | CSI | Absorption | Toyota or import experience preferred | Seattle metro | Snohomish County | Pacific Northwest | Veterans encouraged to apply | $130,000 - $190,000/yr OTE

• You're a seasoned Service Manager with 5+ years of fixed ops leadership -- you own CSI, absorption, technician development, and the daily rhythm of a high-volume service department with confidence and genuine care for the people you lead
• You build high-performing service teams through clear standards, consistent coaching, and a hospitality-first culture that guests feel from the moment they pull onto the drive
• You have Toyota or import brand service management experience and you're ready to lead a well-established Pacific Northwest Toyota store where your operational depth and leadership instincts have direct and lasting impact

IS THIS YOU?

• You're a seasoned Service Manager with 5+ years of fixed ops leadership -- you own CSI, absorption, technician development, and the daily rhythm of a high-volume service department with confidence and genuine care for the people you lead
• You build high-performing service teams through clear standards, consistent coaching, and a hospitality-first culture that guests feel from the moment they pull onto the drive
• You have Toyota or import brand service management experience and you're ready to lead a well-established Pacific Northwest Toyota store where your operational depth and leadership instincts have direct and lasting impact

Who We Are

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Swickard Toyota in Edmonds serves a loyal, community-oriented guest base in Snohomish County -- one of the most active and fastest-growing automotive markets in the greater Seattle area. Toyota's exceptional service retention rate means this department stays consistently busy, and the Service Manager who leads it with operational discipline and genuine hospitality builds something that compounds for years.

What You'll Do

• Lead the full service department operation -- managing technicians, service advisors, and support staff to deliver consistent quality, efficiency, and guest satisfaction
• Own key fixed ops metrics -- CSI, absorption, effective labor rate, technician productivity, hours per RO, and warranty compliance
• Develop and hold accountable a service team that operates with discipline, professionalism, and genuine hospitality at every guest touchpoint
• Drive service department revenue and profitability -- through training, process discipline, and an advisor team that presents maintenance recommendations honestly and accurately
• Partner with parts to ensure inventory alignment supports service throughput and minimizes delays that impact the guest experience
• Manage staffing, scheduling, and technician development -- recruiting, onboarding, and retaining the talent that keeps the department performing at its best
• Maintain Toyota OEM certification compliance, warranty administration standards, and TMS relationship requirements
• Resolve guest escalations with composure and a hospitality-first approach

What We're Looking For

• 5+ years of Service Manager experience at a franchised dealership -- required
• Toyota or import brand service management experience strongly preferred -- familiarity with Toyota's service processes, TMS programs, CPO standards, and the brand's high-retention ownership base is a meaningful advantage
• Demonstrated CSI and absorption performance at a high standard -- you know what a well-run Toyota service department looks like and you've built one
• A people-first leadership approach -- your advisors and technicians perform better because of how you develop them, not despite how you manage them
• Strong operational discipline across scheduling, workflow, documentation, and warranty compliance
• Reynolds & Reynolds or CDK experience preferred
• Clear communicator who builds trust with guests, technicians, advisors, and dealership leadership equally
• Valid driver's license with a clean driving record

What We Offer

• OTE of $130,000 - $190,000/yr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays

  WHY SWICKARD TOYOTA

  • Toyota's ownership base has one of the highest service retention rates in the automotive industry -- guests here return consistently, which means a well-run service department stays busy and the Service Manager who builds it right enjoys the compounding benefit of that loyalty
  • Edmonds sits in one of Snohomish County's most established and fastest-growing communities -- a loyal, family-oriented market where the service team that takes care of people earns referrals that sustain the department for years
  • A high-volume Toyota operation with real earning potential for a Service Manager who owns their metrics and leads a team that performs at a consistently high level
  • Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
  • Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- define how we lead our teams and serve our guests every single day
  • Executive leadership that sets clear standards, gives its Service Managers room to operate, and backs them with the tools and support to succeed