Service Manager

momentumsolar; East Berlin (CT); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Company vehicle

Job summary

Momentum Solar invites a Service Manager to lead the service department and drive excellence in customer interactions, reports, and repairs. You will cultivate lasting relationships with customers and vendors, ensure high service levels, and supervise the service team in a fast-paced residential solar environment.

The role emphasizes coordinating with electricians, reading blueprints, and staying current with safety practices and product training to deliver top-tier performance.

Qualifications

• Organized and detail-oriented candidate.
• Strong communication and relationship-building with customers and vendors.
• Experience supervising or managing teams in a service environment.
• Proficiency with Microsoft Office and basic tech troubleshooting.

Responsibilities

• Oversee Market Service teams.
• Coordinate scheduling with the Service Electrician staff.
• Oversee repairs of complex electrical control, wiring, and lighting systems from blueprints.
• Attend training sessions on new products, installation methodology and safety.

Skills

Organizational skills

Communication skills

Team management

Microsoft Office

Multi-tasking

Tools

Microsoft Office

Job description

WHO ARE WE?

Momentum Solar, one of the top residential solar companies in the nation, is redefining solar energy. Momentum’s team culture has often been described as a fast-growing family of ambitious, performance-driven people. Most of our employees love to space maximize teamwork, communication, and fun; which truly embodies the “work hard, play harder” culture. Our open-door management style helps spark creativity and promote problem?solving. We believe in saving the planet. We believe in transparency.

WE BELIEVE IN SOLAR!

IS THIS YOU?

We are looking for an organized, detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors.

Benefits:

• Full Benefits! – Medical, Dental, Vision, and a 401k
• Company Vehicle

Some responsibilities:

• Oversee Market Service teams
• Work with the Service Electrician staff to help coordinate scheduling
• Oversees repairs of complex electrical control, wiring, and lighting systems working from a technical blueprint.
• Attend training sessions on new products, installation methodology and safety.

A few Requirements:

• -E1 or E2, with at least 5 years residential electrical experience.
• - Prior supervisor or management experience (required)
• -Proficient in Microsoft office
• - Solar Experienceispreferredbut not required.
• - Needs to be highly organizedwith the ability to muti-task.
• -Ability to troubleshoot basic residential electrical systems and assist techs over the phone.
• - Able to work in large team environment
• - Able to read electrical schematics
• - Must have good communication skills verbally and through email
• - Must be self-motivated and willing to work until everything is done for the day
• - Must be able to evaluate electrical work through photos to make sure work is done properly
• - Comfortable talking with customers / inspectors and deescalating situations

Momentum Solar is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age