Service Manager

Restaurant Technologies; Detroit (MI); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Bonus potential 15% annual target

Job summary

Restaurant Technologies in Canton, MI seeks an Operations Manager in the Distribution Dept. to lead the depot's distribution operations, driving safe, efficient, and reliable delivery services while partnering with Service and Support Functions.

You will build high-performing teams, enforce safety, manage workforce planning, fleet, inventory, and financial KPIs, with bonus potential; Monday–Friday schedule in a fast-paced environment.

Qualifications

• 2-4 years of experience in operations, distribution, logistics, or a route-based environment.
• Experience leading people, teams, or daily operations (formal or informal leadership).
• Ability to coach, develop, and hold frontline employees accountable.
• Comfortable working in a fast-paced, hands-on environment.
• Basic understanding of safety practices and regulated environments.
• Ability to use data and metrics to manage performance and solve problems.
• Willingness to lead from the front and be actively engaged in daily operations.
• High school diploma or equivalent required

Responsibilities

• Lead and develop a high-performing team through coaching, accountability, recognition, documentation and ongoing development while maintaining engagement and retention.
• Build leadership capability within the team through coaching and talent development.
• Foster a safety-first culture by implementing safety policies, procedures, and regulatory compliance (OSHA, DOT, company standards).
• Coach team members to reinforce safe driving behaviors and operational discipline.
• Drive workforce planning including recruiting, onboarding, scheduling, time management and retention to ensure readiness.
• Oversee fleet performance and maintenance to support distribution execution and ensure inspections and uptime metrics.
• Create a customer-focused culture, ensure service meets expectations, and support retention.
• Oversee distribution execution including delivery of products and collection of used oil; manage route efficiency and staffing
• Ensure accurate inventory and coordination of tanker deliveries to maintain supply levels
• Partner with GM to achieve depot financial performance and KPIs; drive productivity and continuous improvement

Skills

People leadership

Coaching

Safety compliance

Data-driven decisions

Operations management

Process improvement

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Operations Manager (Distribution Dept.)

The Operations Manager, Distribution is a depot leadership role responsible for driving overall depot performance through ownership of distribution operations. As a key member of the depot leadership team, this role contributes to the success of the entire operation - not just distribution, by ensuring safe, efficient, and reliable execution of delivery services. This role leads the Distribution team while partnering closely with Service and Support Functions to deliver strong customer outcomes, operational excellence, and financial performance. The Operations Manager, Distribution builds high-performing teams, reinforces operational discipline, and ensures consistent execution of company standards across safety, service, and quality. In partnership with the General Manager, this role is accountable for achieving depot-level financial and operational goals by optimizing workforce performance, driving key performance indicators, and supporting continuous improvement in a fast-paced, field-based environment.

We are located in Canton, MI.

Salary: Exempt position with bonus potential Bonus Potential: 15% annual target (With the ability to earn higher)

Schedule: Monday - Friday, 10:00 AM - 6:00 PM, schedule may vary based on client needs.

Primary Job Accountabilities

• People Leadership & Development Lead and develop a high-performing team through coaching, accountability, recognition, documentation and ongoing development while maintaining strong engagement and retention
• Build leadership capability within the team through coaching, and talent development
• Safety Ownership Foster a safety-first culture by implementing and enforcing safety policies, procedures, and regulatory compliance (OSHA, DOT, and company standards)
• Actively coach team members to reinforce safe driving behaviors and operational discipline
• Workforce Planning & Talent Management Drive workforce planning including recruiting, hiring, onboarding, scheduling and time management, performance management, and retention to ensure operational readiness
• Fleet & Asset Management Oversee fleet performance and maintenance to support distribution execution Ensure completion of pre- and post-trip inspections, preventative maintenance, and monitoring of uptime/downtime metrics along with performing fleet walks
• Customer Ownership Create and sustain a customer-focused culture by ensuring service delivery meets customer expectations Partner cross-functionally to resolve issues and support customer retention
• Distribution Operations Execution Oversee distribution execution including delivery of fresh cooking oil and collection of used cooking oil across assigned routes Ensure high service levels, route efficiency, and consistent operational performance Perform timely route reconciliation to ensure accurate delivery volumes are captured, billed, and invoiced to customers correctly Manage labor utilization and scheduling to drive productivity, control overtime, and align staffing with customer demand
• Inventory Management Ensure accurate inventory to support operations and customer demand, including routine cycle counts, and coordination of tanker delivery schedules to maintain proper supply levels and ensure the depot can receive and process deliveries efficiently
• Financial Performance & Operational Discipline Partner with the General Manager to achieve depot financial performance and key KPIs Drive productivity, cost discipline, and continuous improvement across operations

Education, Requirements & Competencies

Minimum Qualifications:

• 2-4 years of experience in operations, distribution, logistics, or a route-based environment
• Experience leading people, teams, or daily operations (formal or informal leadership)
• Ability to coach, develop, and hold frontline employees accountable
• Comfortable working in a fast-paced, hands-on environment
• Basic understanding of safety practices and regulated environments
• Ability to use data and metrics to manage performance and solve problems
• Willingness to lead from the front and be actively engaged in daily operations
• High school diploma or equivalent required

Preferred Qualifications:

• 1-2+ years of direct people management experience
• Experience in logistics, delivery, or route-based distribution environments
• Familiarity with DOT compliance, regulations or driver-based operations
• Experience managing scheduling, labor, or workforce planning
• Experience using KPIs to drive performance (productivity, safety, service)
• Bachelor’s degree or equivalent experience

% of Time Traveling TBD

Inclusive Employer At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we’re proud to be an Equal Employment Opportunity and affirm All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical