Operations Manager (Distribution Dept.)

Restaurant Technologies; Cincinnati (OH); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Professional development

Competitive health care coverage

Incentives

Healthy work-life balance

Job summary

Restaurant Technologies is looking for an Operations Manager for its depot in Sharonville, OH. Responsible for leading a high-performance team, the individual will ensure depot performance, customer satisfaction and operational excellence.

The ideal candidate possesses 5+ years in operations, strong leadership skills, and a customer service background. The position offers a competitive salary and comprehensive benefits, all while fostering an inclusive environment.

Qualifications

• 5+ years’ experience in operations.
• 2+ years of management experience, highly preferred.
• Proven track record in customer service challenges.
• Ability to work in a fast-paced environment.
• Strong business acumen and proven results.

Responsibilities

• Lead and develop a high-performance operations team.
• Ensure high levels of customer service and satisfaction.
• Achieve depot operations performance through continuous improvement.

Skills

Leadership and development

Customer service

Operational excellence

Interpersonal communication

Team motivation

Job description

Operations Manager (Distribution Dept.)

In partnership with the General Manager, responsible for achieving depot results through leading a high‑performance team within the assigned depot. The RTI depot is located in Sharonville, OH.

Typical Schedule: Monday, Tuesday, Thursday, Friday with weekend on‑call duties (as needed). 10:00 AM - 6:00 PM. Weekly schedule based on client needs and may have some week‑to‑week variations.

Salary: $70K - $80K based on experience and credentials. Bonus Potential: Bonus target of 15% with the ability to earn higher % of time traveling – 20%.

Primary Job Accountabilities

• People Leadership: Responsible for leading and developing a team to drive high performance and Restaurant Technologies values. Responsible for developing, managing, and coaching depot employees in person and virtually, workforce planning, training and onboarding, workforce engagement, performance management, recognition, development and coaching. Leads implementation of systems and processes to maintain a highly engaged workforce and addresses engagement and individual performance issues.
• Customer Service & Reliability: Responsible for executing high levels of customer service efficiently. Collaborates with Regional Planner, Ops Support Admin and other functional partners to ensure the ability to meet customer demand. Ensures that customers are satisfied and inquiries, incidents and issues are resolved in a timely manner.
• Operational Performance: Responsible for achieving depot operations performance through continuous improvement and operational excellence. Specific responsibilities include managing depot expenses, service and distribution performance, overall safety, DOT and quality control management within a depot.

Education, Requirements & Competencies

• 5+ years’ experience in operations.
• 2+ years of management experience (highly preferred).
• Proven track record in managing customer service challenges which result in mutual wins.
• Comfortable working in a fast‑paced, growth environment.
• Ability to motivate others and build highly engaged and effective teams.
• Experienced in leading teams for high performance, including performance management, coaching, handling conflict and developing employees.
• Self‑aware – knows strengths and weaknesses and actively pursues ways to improve.
• Possesses managerial courage to say what needs to be said, address poor performance and lead courageously.
• Strong interpersonal communication skills and ability to influence across the organization.
• Strong business acumen and proven track record in achieving financial and operational results.

Preferred Candidate

• Candidate with a Class A or B CDL.

Inclusive Employer

At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we’re proud to be an Equal Employment Opportunity and affirmative action employer. All aspects of employment will be based on merit, competence, performance and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other status protected under federal, state or local law.

If you need assistance or an accommodation due to a disability, please contact us by email at [e-mail] or call 1‑888‑796‑4997.

Benefits

Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work‑and‑life balance.