Service Manager

Crown Toyota; Decatur (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Miles Chevrolet in Decatur, IL is seeking a dedicated Service Manager to lead the daily operations of the service department, ensure high-quality service, and drive customer satisfaction.

You will coach the service team, manage scheduling, and collaborate with parts and sales to optimize workflow, while maintaining records and ensuring safety and standards. Strong leadership and communication skills are required; automotive service knowledge is preferred.

Qualifications

• Proven experience in a service management or supervisory role in the automotive industry.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Knowledge of automotive service procedures and industry standards.

Responsibilities

• Oversee daily operations of the service department to ensure quality service.
• Lead, train, and develop service team members to meet goals.
• Schedule and coordinate service appointments for efficiency.
• Communicate effectively with customers to understand needs and resolve issues.
• Collaborate with parts and sales to support dealership operations.
• Maintain records and prepare reports on department performance.
• Ensure compliance with policies, safety regulations, and standards.

Skills

Leadership

Communication

Customer service

Interpersonal skills

Multitasking

Tools

DMS software

Microsoft Office

Job description

Miles Chevrolet is seeking a dedicated and experienced Service Manager to join our team in Decatur, IL. In this role, you will oversee the daily operations of our service department, ensuring exceptional customer service and efficient workflow. You will lead and motivate our service team, manage scheduling, and work closely with customers to maintain satisfaction and loyalty.

Responsibilities

• Manage and supervise all service department activities, ensuring high-quality service delivery.
• Lead, train, and develop service team members to meet performance and customer service goals.
• Schedule and coordinate service appointments to maximize efficiency and customer convenience.
• Communicate effectively with customers to understand their needs and resolve any issues or concerns.
• Collaborate with parts and sales departments to support overall dealership operations.
• Maintain records and prepare reports related to service department performance and customer feedback.
• Ensure compliance with company policies, safety regulations, and industry standards.

Requirements

• Proven experience in a service management or supervisory role, preferably in the automotive industry.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Knowledge of automotive service procedures and industry standards is preferred.
• Proficiency with dealership management software and Microsoft Office Suite.

Benefits

• Opportunities for professional growth and development.
• Supportive and team-oriented work environment.
• Competitive compensation package.
• Employee discounts on vehicles and services.

About the Company

Miles Chevrolet is a trusted automotive dealership located in Decatur, IL, committed to providing exceptional vehicles and service to our community. We pride ourselves on our customer-focused approach and dedication to delivering quality and value at every interaction. Join our team and contribute to a company that values integrity, teamwork, and excellence.