Service Manager

A1 Mechanical of Dayton, LLC; Dayton (OH); On-site; USD 75,000 - 105,000; Full time

Job summary

A1 Mechanical in Dayton, OH is seeking an experienced HVAC Service Manager to lead, develop, and grow our service department, focusing on people, performance, and positive customer experiences.

You will recruit, interview, hire, and retain skilled technicians; coach the team to improve technical performance; and partner with leadership to achieve revenue and profitability goals. A strong culture of teamwork and accountability is essential as you monitor margins and utilization.

Responsibilities

• Lead, manage, and develop the HVAC service team
• Recruit, interview, hire, and retain skilled HVAC technicians
• Create and support technician training and development programs
• Monitor service performance, including gross profit, margins, average ticket, and overall profitability
• Hold technicians and the service team accountable to performance standards
• Coach team members to improve technical performance and customer communication
• Build a culture centered around teamwork, accountability, and continuous improvement
• Make sure customers receive exceptional service and a positive experience
• Work with leadership to establish and achieve revenue and profitability goals
• Identify ways to improve efficiency, productivity, and technician utilization
• Maintain a positive and professional work environment where employees can succeed

Job description

A1 Mechanical is looking for an experienced HVAC Service Manager to lead, develop, and grow our service department.

This role is for someone who knows that a strong service department starts with great people. We’re looking for a positive, team-focused leader who can develop technicians, deliver a great customer experience, and help drive strong financial performance.

WHAT YOU’LL BE RESPONSIBLE FOR

• Lead, manage, and develop the HVAC service team
• Recruit, interview, hire, and retain skilled HVAC technicians
• Create and support technician training and development programs
• Monitor service performance, including gross profit, margins, average ticket, and overall profitability
• Hold technicians and the service team accountable to performance standards
• Coach team members to improve technical performance and customer communication
• Build a culture centered around teamwork, accountability, and continuous improvement
• Make sure customers receive exceptional service and a positive experience
• Work with leadership to establish and achieve revenue and profitability goals
• Identify ways to improve efficiency, productivity, and technician utilization
• Maintain a positive and professional work environment where employees can succeed

WHO WE’RE LOOKING FOR

The ideal candidate:

• Understands service department financials, including ticket margins and gross profit
• Has experience recruiting, hiring, training, and developing technicians
• Is a strong coach and communicator
• Leads by example and puts team success first
• Brings a positive, energetic, and solutions-focused attitude to work
• Is comfortable using performance metrics to manage and improve results
• Takes ownership and holds themselves and their team accountable
• Understands that a strong company culture and profitability go hand in hand

WHY A1 MECHANICAL?

A1 Mechanical is a growing HVAC company focused on developing our people, improving our operations, and creating opportunities for our employees.