Service Manager

Hilltop Residential; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

401k with Company Match

Medical, Dental and Vision plans

Paid Life Insurance

Employee Referral Program

Short and Long Term Disability

Paid Time Off

Employee Rent Discount Program

Growth Opportunities

Job summary

Hilltop Residential is seeking a Service Manager to organize and prioritize service requests, oversee turnkey operations, and ensure rent-ready units. The role requires strong communication skills, weekend availability, and an EPA HVAC certification.

Join a growing team that values employee development and a safe, compliant working environment. You will work with the community director, utilize PM software daily, and help manage maintenance budgets and supplier bids.

Qualifications

• Proven ability to organize and prioritize service requests.
• Experience using property management software is required.
• Availability for weekends and on-call emergencies.
• EPA/HVAC certification required.

Responsibilities

• Organize and prioritize service requests and ensure timely repairs.
• Inspect grounds and facilities daily to maintain curb appeal and safety.
• Oversee turnkey operations; ensure vacant units are rent-ready quickly.
• Use property management software to process requests daily.
• Perform make-readies and ensure inspections are completed.
• Follow standard operating procedures.
• Maintain knowledge of local/state codes for permits and pool rules.
• Enforce company policies and procedures.
• Communicate clearly with residents, staff, vendors, and supervisors.
• Collaborate with community director on maintenance-related resident issues.
• Document counseling with maintenance staff.
• Maintain preventative maintenance to minimize emergencies.
• Maintain hazard communications and promote safe work practices.
• Assist with recruiting, hiring, training; suggest promotions/terminations.
• Obtain competitive bids for maintenance expenses with director.
• Understand and follow budget guidelines.
• Order supplies and services with PO systems and bids.
• Monitor inventory and maintain parts levels.

Skills

Flexible schedule

Customer service

Communication

Education

EPA Universal or HVAC certification

Tools

Property management software

Job description

Description

Service Manager - 7900 at Park Central

At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors.

Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first – Hilltop Residential is it!

Hilltop Residential Offers Great Benefits!

• Competitive Pay
• 401k with Company Match
• Comprehensive Medical, Dental and Vision Plans
• Paid Life Insurance
• Employee Referral Program
• Short and Long Term Disability
• Paid Time Off
• Employee Rent Discount Program
• Rapidly Growing Company with Opportunities for Growth

Essential Responsibilities

• Organize, prioritize, and guarantee service requests and repairs are made correctly and in timely manner
• Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times
• Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner
• Understand and execute service requests using computer software systems daily
• Perform turnkey work as required and ensure all make-readies are inspected
• Follow the standard operating procedures
• Keep basic knowledge of local and state codes for permitting, sign ordinances and pool regulations
• Follow and enforce the company's policies and procedures
• Communicate effectively with residents, fellow associates, vendors, and supervisors
• Work with community director to handle maintenance-related resident problems
• Assist community director with documenting counseling sessions with maintenance staff
• Maintain a preventative maintenance program to minimize emergency and service repairs
• Maintain hazard communications program; teach and promote safe work practices
• Assist with recruiting, hiring, and training of quality staff; recommend promotions and terminations when necessary
• Work with community director to obtain competitive bids for maintenance-related expenses
• Understand and adhere to budget guidelines
• Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of community director
• Monitor inventory and maintain appropriate levels of parts and supplies

Requirements

• 1+ years of hands-on general maintenance experience
• Strong proficiency with property management software systems
• Availability to work a flexible schedule, including weekends
• Rotating on-call responsibility for after-hours emergencies
• EPA/HVAC license or certification
• Valid driver's license and/or access to reliable transportation

This role will require an EPA Universal or HVAC certification. If you meet all other requirements and are chosen for this position, Hill ​Residential will invest in your professional development by covering the cost for you to obtain the required certification.

Applicants are evaluated on the basis of job qualifications—not race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partner status, citizenship or any other status or characteristic covered by federal, state or local law.