Assistant Service Manager

Hilltop Residential; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

401k with Company Match

Medical, Dental and Vision Plans

Paid Life Insurance

Employee Referral Program

Short and Long Term Disability

Paid Time Off

Employee Rent Discount Program

Growth opportunities

Job summary

Hilltop Residential is seeking an Assistant Service Manager in Austin, TX, as part of an upcoming acquisition. The role covers hands-on maintenance across plumbing, electrical, and other trades, with on-site responsibilities and strong emphasis on resident satisfaction.

You will monitor make-ready schedules, perform preventive maintenance, and contribute to an energetic, growth-minded team culture at our community.

Qualifications

• 1+ years of hands-on general maintenance experience.
• Be flexible with schedule including weekends.
• Rotating on-call responsibility for after-hours emergencies.
• Valid driver’s license or reliable transportation.
• EPA license preferred; the company will invest in certification if selected.

Responsibilities

• Repair and maintain all plumbing, electrical, appliance, carpentry, and painting needs of the community.
• Be a creative problem solver who is attentive to detail, manage time well and learn quickly.
• Respond to service requests by prioritizing tasks to earn resident trust and satisfaction.
• Know the make-ready schedule and initiate turnover with painting, cleaning and repairs.
• Tend to preventive maintenance to safeguard equipment and minimize costly repairs.
• Walk the property daily to ensure cleanliness, safety, and curb appeal.

Skills

Customer service

Problem solving

Attention to detail

Time management

Education

EPA license or certification

Job description

Description

Assistant Service Manager - ** Upcoming Acquisition**

TX 78724

At Hilltop Residential, we are proud of our vibrant culture. We area world-class real estate investment company that provides unparalleled excellence to our customers and investors.

Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first – Hilltop Residential is it!

Hilltop Residential Offers Great Benefits!

• Competitive Pay


• 401k with Company Match


• Comprehensive Medical, Dental and Vision Plans


• Paid Life Insurance


• Employee Referral Program


• Short and Long Term Disability


• Paid Time Off


• Employee Rent Discount Program


• Rapidly Growing Company with Opportunities for Growth

Essential Responsibilities

• Repair and enhance our community. You will be responsible for repairing and maintaining all plumbing, electrical, appliance, carpentry, and painting needs of the community. On-the-job training will be provided as needed.


• Be creative. You will be a creative problem solver who is attentive to detail, manage time well and learn quickly.


• Respond to service requests. You will launch into action when maintenance issues arise, collaborating with teammates and prioritizing service requests to earn trust and build resident satisfaction.


• Know the make-ready schedule. You will monitor apartment vacancies daily and initiate the turnover process with painting, cleaning, and repairing.


• Tend to preventive maintenance. You will safeguard equipment with regular tune-ups, helping equipment last longer and minimizing costly repairs.


• Notice the details. You will walk the property daily, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.

Requirements

• 1+ years of hands-on general maintenance experience


• Availability to work a flexible schedule, including weekends


• Rotating on-call responsibility for after-hours emergencies


• Valid driver's license and/or access to reliable transportation


• EPA license preferred

This role will require an EPA Universal or HVAC certification. If you meet all other requirements and are chosen for this position, Hilltop Residential will invest in your professional development by covering the cost for you to obtain the required certification.

Applicants are evaluated on the basis of job qualifications—not race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partner status, citizenship or any other status or characteristic covered by federal, state or local law.