Service Manager

Hogan Transportation; Commerce City (CO); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO

Paid holidays

Job summary

Hogan Transportation, a century-old North American transportation company, seeks a Service Manager to supervise the shop in Commerce City, CO. You will be accountable for shop performance, labor management, service levels, and controlling expenses.

The position offers $85k-$95k per year, with up to a 10% bonus based on shop performance, plus benefits including medical, dental and vision insurance, 401(k) with company match, PTO and paid holidays.

Qualifications

• Minimum high school diploma or GED.
• 3+ years of management experience; 5+ years truck maintenance experience required.
• Strong organizational skills with great attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Word, Excel and internet.

Responsibilities

• Supervise service employees to meet quality standards and deadlines.
• Prepare and issue work schedules and assign duties for service employees.
• Implement departmental policies, procedures and service standards with management.
• Discuss performance problems and identify causes.
• Train staff on company policies and job duties.
• Recruit, interview and hire employees.
• Analyze department finances and contribute to budgeting.
• Design, implement and evaluate staff training and customer service initiatives.
• Apply DOT regulations to department operations.
• Manage payroll and monitor overtime.
• Identify training needs and set development goals.
• Maintain a safe work environment.
• Other duties as required.

Skills

People management

Communication

Organizational skills

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Internet

Job description

Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.

Job Summary

The Service Manager directly supervises and coordinates the activities and responsibilities in the shop. Accountable for the shop performance, including but not limited to, labor management, service level, operation expenses, team management and improving customer service.

*This position pays $85k-95K per year, Service Managers also qualify for up to a 10% bonus based on shop performance*

*Benefits include: Medical, dental and vision insurance; 401(k) with company match, PTO, Paid holidays, etc.*

Essential Duties and Responsibilities

• Supervises the work of service employees to ensure adherence to quality standards, deadlines and proper procedures.
• Prepares and issues work schedules, deadlines and duty assignments for service employees.
• Implements departmental policies, procedures and service standards in conjunction with management.
• Discusses job performance problems with employees to identify causes.
• Trains employees in the areas of company policies and job duties.
• Recruits, interviews and selects employees for hire.
• Analyzes financial activities of the department and provides input into the budget planning and preparation process.
• Designs, implements and evaluates staff training and development programs, customer service initiatives and performance measurement criteria.
• Applies knowledge of DOT regulations to department operations.
• Manages the payroll process and monitors and controls overtime.
• Identifies employee training needs and sets development goals for on the job, internal or external training.
• Maintains a safe work environment.
• Other duties as required.

Requirements

• High school diploma or GED required
• 3+ years management experience, 5+ years truck maintenance experience required.
• Strong organizational skills with great attention to detail
• Excellent communication skills, both verbal and written
• Proficient in Word, Excel and the internet