Service Manager

Hogan Transportation; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A long-standing transportation company in Orlando, Florida is seeking a Service Manager to supervise shop activities, manage performance, and ensure high standards of customer service. The ideal candidate should have at least 3 years of management experience along with 5 years of truck maintenance experience. Key responsibilities include managing service employees, preparing schedules, training staff, and analyzing departmental performance. This position requires strong organizational and communication skills, with proficiency in Word and Excel.

Qualifications

• At least 3 years of management experience and 5 years of truck maintenance experience required.
• Strong proficiency in Word, Excel, and internet use.
• Must have excellent verbal and written communication skills.

Responsibilities

• Supervise service employees to ensure quality standards.
• Prepare work schedules and assign duties.
• Train employees on company policies and job duties.
• Analyze department financial activities and assist with budgeting.
• Ensure a safe work environment.

Skills

Organizational skills

Communication skills

Attention to detail

Education

High school diploma or GED

Tools

Word

Excel

Job description

Hogan Transportation is a 100-year-old full-service, multi‑faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first‑class equipment and advanced technology.

Job Summary

The Service Manager directly supervises and coordinates the activities and responsibilities in the shop. Accountable for the shop performance, including but not limited to, labor management, service level, operation expenses, team management and improving customer service.

Essential Duties and Responsibilities

• Supervises the work of service employees to ensure adherence to quality standards, deadlines and proper procedures.
• Prepares and issues work schedules, deadlines and duty assignments for service employees.
• Implements departmental policies, procedures and service standards in conjunction with management.
• Discusses job performance problems with employees to identify causes.
• Trains employees in the areas of company policies and job duties.
• Recruits, interviews and selects employees for hire.
• Analyzes financial activities of the department and provides input into the budget planning and preparation process.
• Designs, implements and evaluates staff training and development programs, customer service initiatives and performance measurement criteria.
• Applies knowledge of DOT regulations to department operations.
• Manages the payroll process and monitors and controls overtime.
• Identifies employee training needs and sets development goals for on the job, internal or external training.
• Maintains a safe work environment.
• Other duties as required.

Requirements

• High school diploma or GED required.
• 3+ years management experience, 5+ years truck maintenance experience required.
• Strong organizational skills with great attention to detail.
• Excellent communication skills, both verbal and written.
• Proficient in Word, Excel and the internet.