Service Manager

Cleveland Brothers Equipment Co; Howard (PA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Benefits from Day 1 (medical, dental,

Career advancement

Job security

Job summary

Cleveland Brothers Equipment Co. in Pennsylvania seeks a Service Supervisor to oversee Field Service and Main Shop teams, ensuring efficient job execution and high quality. You will coordinate diverse personnel, manage costs, and uphold safety and service standards.

Ideal candidates have strong leadership, customer-focused problem solving, and proficiency with MS Office. The role offers growth within a long‑standing Caterpillar dealer network across 29 locations.

Qualifications

• Comprehensive knowledge of construction equipment repair procedures.
• Clear understanding of company policies related to workforce direction.
• Strong communication and organizational skills.

Responsibilities

• Supervise field service and main shop personnel to ensure efficient work and quality.
• Maintain customer satisfaction by identifying and resolving problems promptly.
• Manage service expenses and profitability and track KPI results.
• Schedule safety meetings and enforce safety policies.

Skills

Leadership

Union relations

Customer service

KPI management

Safety compliance

Technical reading

MS Office

Communication

Tools

Microsoft Office

Job description

Job Duties

In accordance with management directives this position provides supervision to a diversified work force, including Field Service and the Main Shop, consisting of Service Supervisors, hourly clerical employees and employees covered by a collective bargaining agreement in, to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.

Job Duties

In accordance with management directives this position provides supervision to a diversified work force, including Field Service and the Main Shop, consisting of Service Supervisors, hourly clerical employees and employees covered by a collective bargaining agreement in, to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.

Summary Of Duties

This position may perform any combination of the following duties

• Effectively manage service personnel, while fostering good union -- management relations.
• Maintain existing sales and increase sales to existing and new customers.
• Maintain high level of customer satisfaction by identifying and resolving problems promptly.
• Manage service expenses and profitability.
• Maintain service Key Process indicators (KPI) results to acceptable levels.
• Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines.
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures.
• Investigate and report on job related accidents or safety concerns.
• Coordinate outside vendor repair work with shop work in progress.
• Ensure all warranty requirements are met.
• Actively enforce all Company policies and procedures.
• Conduct performance evaluations.
• Assign building maintenance duties on daily basis.
• Operate basic office equipment.
• Perform other work related duties as assigned.

Knowledge And Skills Required

Comprehensive knowledge of construction equipment repair procedures and their application; thorough understanding of Company/contract practices and policies in relation to the direction of the work force.

Effective verbal and written communication skills; ability to meet deadlines and handle multiple tasks; ability to learn new systems and processes; solid computer skills with a working knowledge of Microsoft Office products; ability to read, understand, interpret and convey technical information; strong customer service orientation.

Why Join The Cleveland Brothers Team

• Competitive Compensation
• Phenomenal Benefits Package Available Day 1: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us

Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.