Service Manager

Brandtheating; Cedar Rapids (IA); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Bonuses

Paid time off

Paid holidays

Retirement plan

Cell phone stipend

Vehicle and fuel

Insurance options

Certification support

Job summary

Brandt Heating and Air Conditioning in Iowa City, IA, seeks a Service Manager to lead our service team. The role includes dispatch coordination, field coaching, and ensuring quality repairs while optimizing workflow and safety.

A license and 3+ years in service management are required, with opportunities for growth and training through Interplay Learning. The position offers a full-time schedule, on-site work, and a base pay range of $80,000 to $150,000 with bonus eligibility.

Qualifications

• 3+ years in customer service or management within a service industry (or equivalent education/experience).
• State of Iowa HVAC License required.
• NATE certification preferred (Level 4+ technician criteria).
• Ability to read and interpret wiring diagrams and blueprints.
• Broad HVAC troubleshooting across furnaces, AC, geothermal, heat pumps, boilers, and rooftop units.
• Strong computer skills; highly organized.

Responsibilities

• Coordinate with dispatch, manage seasonal inventory forecasts, and coach technicians on diagnostics and communication.
• Oversee repair vs replacement decisions and ensure company payment procedures are followed.
• Lead in-house training sessions and update training plans in Interplay Learning.
• Collaborate with install on technical recommendations and review callbacks to prevent recurrences.
• Maintain safety, code compliance, and keep vehicles/tools inspection-ready.
• Develop relationships with local trade schools to support recruiting; document hours and materials.

Skills

Customer service

Leadership

Communication

Reading wiring diagrams

HVAC troubleshooting

Safety awareness

ServiceTitan experience

Education

High School Diploma

Tools

ServiceTitan

Job description

Job Opening: Service Manager

@ Brandt Heating and Air Conditioning, in Iowa City, IA

Pay Range:

$80,000 – $150,000 base pay with bonus eligibility

Schedule:

Full-time role working Monday–Friday, 7:00 AM–5:00 PM, with some evenings and weekends for after-hours. You will only be on an on-call rotation and will not be expected to work every weekend.

Here's What We're NOT:

We're not a dead-end job. We're not a toxic team. We're not wasting your time.

What You Do Get:

• Structured development programs (Interplay Learning, hands‑on coaching, field check‑ins)
• Certification support
• Regular ride‑alongs for growth
• Exposure to a wide range of systems (furnaces, AC, geothermal, heat pumps, boilers, RTUs)
• Collaboration across service, dispatch, and install, plus opportunities to teach, mentor, and shape department standards
• Many insurance options
• Paid time off (PTO)
• Paid holidays
• Retirement plan
• Cell phone or stipend
• Vehicle and fuel
• Bonuses

WHAT YOU'LL DO AS A SERVICE MANAGER:

You begin by syncing with dispatch and confirming seasonal inventory forecasts, then you're in motion-fielding a tech's call to interpret diagnostic data, riding along to coach on communication before work begins, stepping into an escalated job to resolve complex issues and guide repair versus replacement, and ensuring payment follows company procedures; you host an in‑house mini‑seminar, update training plans in Interplay Learning, collaborate with install on technical recommendations, review callbacks with management to prevent recurrences, keep vehicles and tools inspection‑ready, maintain safety and code compliance, and nurture relationships with local trade schools to support recruiting-all while documenting hours and materials before leaving each site and staying in tight contact with the office for next‑job dispatch.

What You'll Need To Be Our Service Manager:

• State of Iowa HVAC License
• Valid driver's license
• Meets criteria of Level 4+ technician (NATE certification preferred)
• 3+ years in customer service or management within a service industry (or equivalent education/experience)
• Ability to read and interpret wiring diagrams and blueprints
• Broad HVAC troubleshooting across furnaces, AC, geothermal, heat pumps, boilers, and rooftop units
• Ability to safely operate scissors and genie lifts
• Knowledge of basic sheet metal practices
• Understanding of air balancing principles and techniques
• Experience making repair and replacement decisions
• Strong computer skills; highly organized
• Advanced customer service and communication skills
• Demonstrated leadership and accountability
• High School Diploma or equivalent
• Strong proficiency with ServiceTitan or similar service management software
• Resides within 30 miles of our location

Preferred qualifications:

• NATE certification and comfort implementing tools like MeasureQuick

STILL READING? GOOD! HERE'S OUR STORY:

We're committed to doing the right thing for customers and teammates‑every time. Our culture prizes professionalism, safety, accountability, and continuous improvement. We train intentionally, stay on top of industry trends (equipment updates, refrigerant changes), and empower our Service Department with the tools and support to make great decisions quickly. As Service Field Supervisor, you'll partner with the Management Team and internal service leaders to streamline workflows, reduce operational costs, and deliver a smooth, repeatable experience that earns loyalty.