HVAC Technical Advisor

Brandtheating; Iowa City (IA); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Structured development programs

Certification support

Paid time off

Paid holidays

Retirement plan

Vehicle and fuel

Bonuses

Cell phone stipend

Job summary

Brandt Heating and Air Conditioning in Iowa City, IA is seeking an HVAC Technical Advisor to lead field operations, coach technicians, and guide diagnostic decisions across furnaces, AC, geothermal systems, heat pumps, boilers, and RTUs.

This full-time on-site role requires an Iowa HVAC license, 3+ years in service or management, the ability to read wiring diagrams, strong communication, and a commitment to safety, quality, and training through Interplay Learning and internal seminars.

Qualifications

• Must hold Iowa HVAC license and valid driver's license.
• 3+ years in customer service or management in a service field.
• Ability to read wiring diagrams and blueprints.
• HVAC troubleshooting across furnaces, AC, geothermal, etc.
• State of Iowa HVAC license (required) and NATE preferred.
• Residence within 30 miles of location.

Responsibilities

• Coordinate with dispatch and forecast seasonal inventory.
• Coach techs on diagnostic data and communication.
• Lead escalated repairs and decide repair vs replacement.
• Ensure payment follows procedures and host internal seminars.
• Update training plans in Interplay Learning and collaborate with install.
• Maintain safety, code compliance, and gear/tools readiness.
• Build relationships with local trade schools for recruiting.

Skills

Strong communication skills

Leadership

Customer service

Highly organized

Strong computer skills

Education

High School Diploma or equivalent

Tools

ServiceTitan

MeasureQuick

Job description

Tired of scrolling past the same job ads? Let's make this simple!

Job Opening: HVAC Technical Advisor @ Brandt Heating and Air Conditioning, in Iowa City, IA

Pay Range:

$80,000 – $150,000 base pay with bonus eligibility

Schedule:

Full‑time role working Monday–Friday, 7:00 AM–5:00 PM, with some evenings and weekends for after‑hours. You will only be on an on‑call rotation and will not be expected to work every weekend.

Here’s What We’re NOT:

We're not a dead‑end job. We're not a toxic team. We're not wasting your time.

What You Do Get:

• Structured development programs (Interplay Learning, hands‑on coaching, field check‑ins)
• Certification support
• Regular ride‑alongs for growth
• Exposure to a wide range of systems (furnaces, AC, geothermal, heat pumps, boilers, RTUs)
• Collaboration across service, dispatch, and install, plus opportunities to teach, mentor, and shape department standards
• Many insurance options
• Paid time off (PTO)
• Paid holidays
• Retirement plan
• Cell phone or stipend
• Vehicle and fuel
• Bonuses

WHAT YOU'LL DO AS AN HVAC TECHNICAL ADVISOR:

You begin by syncing with dispatch and confirming seasonal inventory forecasts, then you're in motion‑fielding a tech's call to interpret diagnostic data, riding along to coach on communication before work begins, stepping into an escalated job to resolve complex issues and guide repair versus replacement, and ensuring payment follows company procedures; you host an in‑house mini‑seminar, update training plans in Interplay Learning, collaborate with install on technical recommendations, review callbacks with management to prevent recurrences, keep vehicles and tools inspection‑ready, maintain safety and code compliance, and nurture relationships with local trade schools to support recruiting-all while documenting hours and materials before leaving each site and staying in tight contact with the office for next‑job dispatch.

What You'll Need To Be Our HVAC Technical Advisor:

• State of Iowa HVAC License
• Valid driver's license
• Meets criteria of Level 4+ technician (NATE certification preferred)
• 3+ years in customer service or management within a service industry (or equivalent education/experience)
• Ability to read and interpret wiring diagrams and blueprints
• Broad HVAC troubleshooting across furnaces, AC, geothermal, heat pumps, boilers, and rooftop units
• Ability to safely operate scissors and genie lifts
• Knowledge of basic sheet metal practices
• Understanding of air balancing principles and techniques
• Experience making repair and replacement decisions
• Strong computer skills; highly organized
• Advanced customer service and communication skills
• Demonstrated leadership and accountability
• High School Diploma or equivalent
• Strong proficiency with ServiceTitan or similar service management software
• Resides within 30 miles of our location

Preferred qualifications:

• NATE certification and comfort implementing tools like MeasureQuick

STILL READING? GOOD! HERE'S OUR STORY:

We're committed to doing the right thing for customers and teammates-every time. Our culture prizes professionalism, safety, accountability, and continuous improvement. We train intentionally, stay on top of industry trends (equipment updates, refrigerant changes), and empower our Service Department with the tools and support to make great decisions quickly. As Service Field Supervisor, you'll partner with the Management Team and internal service leaders to streamline workflows, reduce operational costs, and deliver a smooth, repeatable experience that earns loyalty.

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