Service Manager

Ontario Trillium Foundation; Cambridge (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Benefits

Matching 401(k) (after 1 year of employment)

Supportive, team-oriented work environment

Growth opportunities

Job summary

Ontario Trillium Foundation is seeking a Service Manager in Cambridge, Massachusetts, to oversee daily front-of-house operations. This hands-on leadership role requires strong hospitality experience, exceptional guest service skills, and the ability to remain composed under pressure. Candidates should have at least 1 year of supervisory experience in hospitality and a passion for team-oriented service. The position offers competitive compensation, health benefits, and 401(k) matching after one year.

Qualifications

• 1+ years of floor management or supervisory experience in a hospitality-driven venue.
• Ability to remain composed and professional in fast-paced, high-pressure environments.
• Exceptional guest service mindset with attention to detail.

Responsibilities

• Oversee daily floor operations during service, ensuring smooth execution.
• Lead, coach, and motivate front‑of‑house staff including servers and support staff.
• Act as the primary point of contact for guests during service.

Skills

Leadership

Communication

Problem-solving

Guest service mindset

Attention to detail

Tools

POS systems

Reservation systems

Job description

The Service Manager is a hands‑on leadership role responsible for overseeing daily front‑of‑house operations and ensuring an exceptional guest experience. This role requires a strong hospitality background, calm leadership under pressure, and a passion for service, and teamwork. This role reports to the General Manager, a highly experienced hospitality professional.

Key Responsibilities

• Oversee daily floor operations during service, ensuring smooth, efficient, and polished execution
• Lead, coach, and motivate front‑of‑house staff including servers, bartenders, hosts, and support staff
• Maintain high standards of service, presentation, and guest engagement at all times
• Act as the primary point of contact for guests during service, resolving concerns professionally and promptly
• Coordinate closely with the kitchen and bar teams to ensure seamless communication and timing
• Manage table flow, reservations, walk‑ins, and seating to maximize guest satisfaction and revenue
• Monitor staff performance, provide real‑time feedback, and support training and onboarding
• Enforce company policies, service standards, and health & safety regulations
• Assist with opening and closing duties, including cash handling and end‑of‑shift reporting
• Support special events, private parties, and high‑volume service periods

Qualifications & Skills

• 1+ years of floor management or supervisory experience in a hospitality driven venue
• Strong leadership, communication, and problem‑solving skills
• Ability to remain composed and professional in fast‑paced, high‑pressure environments
• Exceptional guest service mindset with attention to detail
• Experience with POS and reservation systems preferred
• Ability to stand and move for extended periods

What We Offer

• Competitive compensation
• Health Benefits
• Matching 401(k) (after 1 year of employment)
• Supportive, team‑oriented work environment
• Growth opportunities in a growing company

Employment Type(s): Full-time