Service Manager

Richard Sandoval Hospitality Group; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation based on experience

Professional growth and leadership development opportunities

Refined dining environment

Job summary

A premier dining establishment in Philadelphia is seeking a Service Manager to oversee daily front-of-house operations and ensure an exceptional dining experience. The ideal candidate will have 2–4 years of fine dining experience, a strong background in staff training, and a passion for hospitality. Responsibilities include mentoring staff, maintaining service standards, and collaborating with the management team. Competitive compensation and professional growth opportunities are offered.

Qualifications

• 2–4 years of high-level service experience required.
• Proven experience in training and developing service teams.
• Strong understanding of hospitality etiquette and wine service.
• Previous management or supervisory experience in fine dining or luxury hospitality.
• Hotel or luxury resort dining experience is a plus.
• Excellent communication, leadership, and organizational skills.
• Ability to stay calm in a fast-paced, high-expectation environment.
• Passion for hospitality and guest satisfaction.

Responsibilities

• Lead and supervise front-of-house staff to ensure service standards.
• Deliver and maintain an elevated guest experience.
• Design and implement service training programs.
• Maintain knowledge of menu, wine and beverage programs, and service sequences.
• Collaborate with Executive Chef, Sommelier, and management for seamless service.
• Oversee reservations, floor plans, pacing, and staffing to optimize flow.
• Uphold health, safety, and sanitation regulations.
• Model exemplary hospitality and service etiquette.
• Assist with performance reviews, scheduling, and team development.
• Support special events, private dining, and VIP experiences.

Skills

Fine dining service techniques

Training and coaching

Excellent communication

Leadership

Organizational skills

Guest satisfaction

Job description

Position Summary

The Service Manager is responsible for overseeing daily front-of-house operations and ensuring an exceptional, refined dining experience for every guest. This role requires a leader with fine dining service experience, a strong background in staff training and development, and a deep understanding of hospitality standards. Hotel or luxury hospitality experience is highly desirable.

Key Responsibilities

• Lead, mentor, and supervise front-of-house service staff, ensuring consistent execution of fine dining service standards
  
• Deliver and maintain an elevated guest experience, anticipating needs and resolving concerns with professionalism and discretion
  
• Design, implement, and conduct ongoing service training programs, including onboarding, service standards, and guest engagement
  
• Maintain detailed knowledge of menu offerings, wine and beverage programs, and service sequences
  
• Collaborate closely with Executive Chef, Sommelier, and Management team to ensure seamless service operations
  
• Oversee reservations, floor plans, pacing, and staffing levels to optimize guest flow and service quality
  
• Uphold all health, safety, and sanitation regulations
  
• Model exemplary hospitality, appearance, and service etiquette at all times
  
• Assist with performance evaluations, scheduling, and team development
  
• Support special events, private dining, and VIP guest experiences
  

What We Offer

• Opportunity to work in a refined, high-caliber dining environment
  
• Competitive compensation based on experience
  
• Professional growth and leadership development opportunities
  

Requirements

Qualifications and Requirements

• Minimum of 2–4 years of high-level service experience
• Proven experience in training, coaching, and developing service teams
• Strong understanding of fine dining service techniques, wine service, and hospitality etiquette
• Previous management or supervisory experience in a fine dining or luxury hospitality environment
• Hotel or luxury resort dining experience is a plus
• Excellent communication, leadership, and organizational skills
• Ability to remain calm and professional in a fast-paced, high-expectation environment
• Passion for hospitality, attention to detail, and guest satisfaction

Physical & Schedule Requirements

• Ability to stand and walk for extended periods
• Flexible schedule, including evenings, weekends, and holidays