Service Manager

Bretz RV Group; Billings (MT); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Competitive pay and growth

Medical, dental, and vision plan

401(k) with employer match

Profit sharing

Employee discounts

On-site employee daycare

Employee borrow program

Holiday pay and time off

Job summary

Bretz RV & Marine in Billings, MT is looking for a results-driven Service Department Manager to lead a large, high-volume RV and marine service operation. You will oversee daily operations, motivate and develop technicians, advisors, and support staff, and drive safety, quality, and customer satisfaction.

The role emphasizes accountability, clear performance standards, and ongoing process improvements. RV industry experience is not required; proven leadership and ownership of results are valued.

Qualifications

• Proven experience leading and developing teams in fast-paced environments.
• Strong leadership to drive department performance and accountability.
• Excellent communication with employees, customers, and leadership.

Responsibilities

• Lead and oversee the daily operations of a large, high-volume RV and marine service department.
• Recruit, hire, train, and retain a high-performing team of technicians, advisors, dispatchers, and support staff.
• Establish clear performance expectations and drive continuous improvement.
• Monitor performance, productivity, and profitability; identify growth opportunities.

Skills

Leadership

Team development

Operations management

Customer focus

Problem solving

Communication

Accountability

Job description

Location: Billings, MT
Compensation: $100,000 - $115,000 Annually
Relocation Assistance: May be available

At Bretz RV & Marine, we believe that outdoor adventures bring families together and create memories that last a lifetime—whether it’s a weekend getaway to the lake, a cross-country road trip, or an off-grid camping trip in the mountains.

When a customer brings their RV or boat to us, they aren't just dropping off a piece of equipment—they’re entrusting us with their vacations, their family investments, and their freedom to explore. Our service department exists to keep that promise alive. Our service managers don't just manage repair orders; they lead the team that gets families back on the road safely, with confidence and peace of mind.

Billings is home to the largest RV service operations in Montana, with over 40,000 square feet of shop space, 35 high-capacity service bays, and a custom 55-foot full downdraft paint booth. From routine maintenance and complex repairs to high-end custom paint jobs on large motorhomes (and the occasional specialized aircraft or helicopter project), our team handles work on a scale few shops ever see.

Running a facility of this size requires real leadership, clear accountability, and a team-first mindset. We don't require previous RV industry experience - we hire proven leaders. If you know how to build a strong culture, take care of your people, keep a big shop flowing, and take extreme ownership of results, you will thrive here.

What You'll Be Doing:

• Lead and oversee the daily operations of a large, high-volume RV and marine service department.
• Manage, motivate, and develop a team of service technicians, service advisors, dispatchers, and support staff.
• Recruit, hire, train, and retain employees who demonstrate strong character, work ethic, and a commitment to teamwork.
• Establish clear performance expectations, hold team members accountable, and create a culture of continuous improvement.
• Monitor department performance, productivity, efficiency, and profitability while identifying opportunities for growth.
• Make timely decisions, prioritize workloads, and resolve operational challenges in a fast-paced environment.
• Work closely with other departments to improve communication, workflow, and the overall customer experience.
• Take ownership of escalated customer concerns and work toward fair, timely, and effective resolutions.
• Coach service advisors and team members on customer communication, setting realistic expectations, and following through on commitments.
• Ensure customers receive clear, honest, and consistent communication regarding repairs, timelines, and service expectations.
• Lead by example, demonstrating professionalism, accountability, and a willingness to step in when needed.
• Develop and implement processes that improve efficiency, customer satisfaction, and overall department performance.

What You'll Bring:

• Proven experience successfully leading and developing teams in a fast‑paced, results-driven environment.
• Strong leadership skills with the ability to motivate employees, build accountability, and drive department performance.
• Experience in automotive service, construction, skilled trades, military leadership, or other high-output operational environments is preferred.
• Ability to recruit, train, coach, and retain a high-performing team.
• Strong problem-solving and decision-making skills, including the ability to make decisions under pressure.
• Excellent communication and interpersonal skills with employees, customers, and leadership.
• Experience resolving challenging customer situations with professionalism, honesty, and accountability.
• Strong organizational and time-management skills with the ability to manage competing priorities.
• Strong computer skills and the ability to quickly learn and navigate multiple software systems.
• A growth‑minded approach with a desire to improve processes, develop employees, and achieve results.
• Passion for leadership, teamwork, and delivering an exceptional customer experience.
• RV or marine industry experience is not required.

What Matters to Us:

Beyond experience, we're looking for someone who shares our values and understands that a successful department starts with strong leadership.

• Character: You do the right thing, communicate honestly, and take responsibility when things go wrong.
• Humble, Hungry, and Smart: You're willing to listen and learn, have the drive to succeed, and understand how to work effectively with people.
• Passion: You take pride in your work, enjoy leading others, and appreciate the outdoor lifestyle.
• Teamwork: You build relationships, support other departments, and understand that success is a team effort.
• Growth: You challenge the status quo, look for ways to improve, and help others reach their potential.
• Family: You value a family‑oriented workplace and understand the importance of balancing professional success with personal life.
• Profitability: You understand how operational efficiency, employee performance, and customer satisfaction contribute to the success of the business.

Benefits (eligible full-time team members)

• Competitive pay and growth opportunities
• Medical, dental, and vision plan options
• 401(k) with employer match
• Profit sharing
• Employee discounts
• On-site employee daycare (select locations)
• Employee borrow program (take a camper and go camping)
• Holiday pay and time off benefits vary by role and policy

Disclosure: This list is not exhaustive. Benefits are governed by plan documents and company policy, and may vary by position, location, and employment status. Eligibility may include waiting periods, hours-worked requirements, and other conditions, subject to applicable law.

Bretz RV’s Commitment to You

• Opportunity to work in a family‑oriented environment where work-life balance is valued.
• Growth and advancement opportunities.
• Team-building activities and events throughout the year.
• Engaging in a booming industry to provide the best customer experience.

About Our Dealership:

Bretz RV & Marine is a family-owned dealership group with a deep-rooted history in the outdoor adventure industry. Founded in 1967 in Missoula, Montana, we started with a single location. Over the years, we’ve grown into one of the largest RV and marine dealerships in the region, with multiple locations across Montana, Idaho, and Washington. Despite our growth, we’ve remained true to our mission of helping families go camping and boating, enjoy the outdoor lifestyle and get back out quickly when the unexpected happens. We continue to make decisions based on our core values—passion, teamwork, growth, family, and profitability—ensuring that every customer receives a world‑class purchasing and ownership experience.

Our success is built on our people. We invest in training, career development, and fostering a culture where every team member feels valued. Whether you’re on the sales floor, in the service bay, or behind the scenes, you play a crucial role in helping our customers create lifelong memories. At Bretz RV & Marine, we don’t just sell boats and RVs—we help families embark on their next great adventure. If you’re looking for a workplace that values teamwork, customer service, and a shared love for the outdoors, you’ve found it.

Relocation: Many of our employees relocate from other areas looking for a better place to raise a family. Locations others have moved from: Idaho Falls, Pocatello, Seattle, Sacramento, Fresno, Los Angeles, San Diego, Portland, Albany, Salem, Bozeman, Helena, Great Falls, Butte, Anaconda, Kalispell, Denver, Sheridan, Powell, Red Lodge, Houston, Dallas, Fort Collins, Spokane, New York, Philadelphia, New Jersey, Phoenix, Mesa, Rapid City, Lincoln, Bismarck, California, Chicago, Illinois, Minneapolis, Detroit

EEOC Statement:

Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non-discrimination policies.

Products and Brands:

RV Manufacturers: Airstream, Coachmen, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Thor, Tiffin, Ember RV, Brinkl
ey RV, Oliver Trailers.