Plumbing Manager, Field Operations

2240 Service Experts Heating & AC LLC; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

2240 Service Experts Heating & AC LLC is seeking a Plumbing Manager to lead a skilled team. You will ensure top-notch service to residential and commercial clients by managing plumbing installations and repairs. The ideal candidate will have over 5 years of experience and a Bachelor's degree while demonstrating strong leadership and customer service skills.

Your role includes supervising plumbers, managing budgets, and providing technical support to meet customer expectations. Join a team that values expertise and teamwork in a growing environment.

Qualifications

• 5+ years of plumbing management experience or equivalent.
• In-depth knowledge of plumbing trades.
• Valid driver's license with clean driving record.

Responsibilities

• Lead and supervise plumbers to meet service demands.
• Recruit and train plumbers as needed.
• Review work to ensure quality and safety standards.
• Generate sales leads and promote service agreements.

Skills

Customer service skills

Sales skills

Leadership skills

Detail-oriented

Computer skills

Conflict management

Education

Bachelor's degree

Post-high school education

Tools

MS Word

Excel

Outlook

Job description

Introduction

The Plumbing Manager leads staff members that install, repair and maintain plumbing in both residential and commercial buildings. The Plumbing Manager routinely works directly with plumbers, service and install technicians, dispatch personnel, sales reps, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Serving as a senior company representative, the Plumbing Manager often communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.

Key Responsibilities

• Schedule, direct, and provide technical support for plumbers to meet service demands and customer expectations.
• Recruit, interview, hire and train plumbers and apprentice plumbers as required.
• Supervise and direct plumbers to perform plumbing repair, replacement, installation and other duties to ensure customer satisfaction.
• Review plumbers’ work to ensure quality meets established standards, techniques and safety requirements; recommend improvements.
• Conduct performance appraisals, reviews and set improvement goals for plumbers and apprentices.
• Establish and maintain a regular training program on latest service techniques and safety procedures.
• Conduct group and one‑on‑one meetings for training, evaluation and communication; participate in departmental safety/informational meetings.
• Communicate regularly with dispatch to schedule personnel by skill level, efficiency and training requirements.
• Report daily to dispatch on project information, estimated time to complete jobs, labor hours and parts or material used.
• Maintain communication with vendors and factory personnel regarding warranty issues, recalls, operational problems and premature failures.
• Develop and monitor budgets, goals and objectives to ensure departmental profitability.
• Review work orders, invoices and time reports for accuracy and timely cash flow.
• Ensure required parts are ordered in a timely fashion to meet work deadlines.
• Ensure company/department policies are followed by all plumbing staff.
• Oversee assigned service vehicles, monitor maintenance and operating status, and ensure adequate parts inventory.
• Generate sales leads; promote and develop maintenance/service agreements; estimate and generate bids for contract projects/work.
• Manage larger installation, start‑up and commissioning projects; coordinate and direct a team of plumbers and/or installing contractors; perform pre‑start‑up inspections and complete equipment turnover to owner.
• Work with other departmental managers to meet company and departmental goals.
• Perform other tasks and responsibilities as required to maintain efficient department operations.

Desired Skills & Qualifications

• Excellent customer service and sales skills.
• Five years of plumbing management related experience or an equivalent combination of education and experience.
• Some post‑high‑school education from college, trade school or military.
• In‑depth knowledge and understanding of plumbing trades.
• Ability to read, interpret, utilize and train on blueprints, manuals, schematics and control circuits related to plumbing systems.
• Technical aptitude with knowledge of local codes and ability to use resources to find solutions.
• Excellent leadership skills to enhance team productivity and quality of work.
• Excellent verbal and written communication skills and strong conflict management skills.
• Detail oriented and highly organized with ability to handle multiple tasks and assignments.
• Good computer skills with proficiency in MS Word, Excel, Outlook and general software navigation.
• Master plumber or journeyman license (and ability to become license holder for office if needed).
• Strong personal desire for improvement and motivation of technicians.
• Clean, neat and professional appearance; ability to instill pride of workmanship in self and others.
• Valid driver’s license with a clean driving record and background check.
• Willingness to work non‑standard schedule: nights, weekends and holidays as required.
• Minimum experience: 6+ years.
• Minimum education: Bachelor's degree.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail].