Service Manager

J. F. Ahern; Appleton (WI); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Top-Tier Benefits

Incentives

Generous PTO

Paid Parental Leave

Mental Health Resources

Wellness Programs

Professional Growth

Work-Life Balance

Job summary

J. F. Ahern in Appleton, WI is seeking a Service Manager to oversee HVAC, Plumbing, Piping, and fire protection service work. You will lead a team, dispatch service activities, and drive profitable service initiatives for the Northeast Regional office while upholding outstanding customer service.

The role offers a path to leadership and professional growth within a company that values stability, quality, and employee well-being. Ahern emphasizes flexible schedules and a strong benefits package.

Qualifications

• 7+ years of experience in a service-type role in a related field.
• Previous experience managing financial results is preferred.
• Strong written and verbal communication skills and attention to detail are crucial.

Responsibilities

• Lead and grow the service business, selling Ahern’s service and delivering quality work.
• Manage dispatching of service teams and ensure timely service execution.
• Oversee the service P&L for the Northeast Regional office and set annual goals.
• Mentor and develop the service team to improve performance and profitability.

Skills

Leadership

Customer service

Written and verbal communication

Detail-oriented

Financial results management

Education

Post-secondary education in a related program

Job description

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?

With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for aService Manager located in Appleton, WI.

How you will contribute:

You will drive strong performance in selling profitable work and executing exceptional customer service to our service customers for mechanical (HVAC, Plumbing and Piping) and fire protection preventative maintenance and owner direct project work. In this role, you will manage a team of people focused on selling Ahern’s service, dispatching Ahern’s service and performing the necessary service work. You will actively manage the profit and loss of the service portion of the Northeast Regional office, determining annual service goals for the region and individual sales team members’ goals. This is an exciting opportunity to display your leadership skills while mentoring and growing the service business.

What you need to qualify:

Ahern will make the most of your 7+ years of experience in a service type role in a related field, combined with post-secondary education in a related program or equivalent combination of education and experience. Previous experience managing financial results is preferred. A commitment to providing exceptional customer service, possessing strong written and verbal communication skills, and being able to execute tasks with a great amount of detail will be crucial. If you are ready to demonstrate this expertise, Ahern wants you!

What’s in it for you?

At Ahern, we understand that life is more than just work - and we’re committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.

Here’s how we stand out from the rest:

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

By joining Ahern, you’ll gain the stability of a company that’s been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don’t settle for just any job—experience what it’s like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.