Service Center Manager

Superior Tire Inc; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Stable working hours

Excellent Training

Medical, dental, vision benefits

401(k) savings plan with company match

Job summary

A leading tire service company in Denver is seeking a Service Center Manager to oversee store operations and maintain high-quality customer service. The ideal candidate will have proven retail management experience, strong leadership skills, and a solid understanding of the automotive industry. Responsibilities include managing staff, monitoring financial performance, and ensuring compliance with safety standards. Competitive wages and comprehensive health benefits are offered, along with opportunities for training and career advancement.

Qualifications

• Valid driver's license and acceptable driving record required.
• Proven experience in retail management, preferably in the automotive or tire industry.
• Automotive Service Excellence (ASE) certification or other relevant industry certifications a plus.
• Strong leadership, communication, and financial management skills.
• ASE certification or related industry certifications are a plus.

Responsibilities

• Oversee daily store operations to ensure efficiency.
• Hire, train, and manage employees, including technicians and sales staff.
• Ensure high levels of customer satisfaction through excellent service.
• Develop strategies to meet or exceed sales targets.
• Manage inventory levels and supplier relationships.
• Monitor financial performance to ensure profitability.
• Ensure compliance with legal and safety requirements.
• Implement quality control measures to meet customer expectations.
• Identify training needs for staff development.

Skills

Leadership

Customer Service

Financial Management

Communication

Team Management

Staff management

Education

High school diploma

Bachelor's degree in business administration or related field

ASE certification (plus)

Tools

POS systems

Job description

Description

Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Our Service Center Manager is responsible for overseeing all aspects of operations. This role involves managing staff, ensuring high-quality customer service, overseeing inventory, maintaining financial profitability, and ensuring the store meets sales targets and operates efficiently. The Manager is pivotal in creating an environment that fosters teamwork, efficiency, and customer satisfaction. Our managers are to be engaged in the community and ready to foster, build, and maintain positive relationships with our customers, partners, and staff.

Responsibilities

• Operational Management: Oversee daily store operations to ensure efficiency and effectiveness. Implement processes and systems to improve productivity and service quality.
• Staff Management: Hire, train, and manage employees, including technicians, sales staff, and administrative personnel. Schedule staff to cover business hours adequately while managing labor costs.
• Customer Service: Ensure high levels of customer satisfaction through excellent service. Address customer complaints and resolve issues to maintain the store's reputation.
• Sales and Marketing: Develop and implement strategies to meet or exceed sales targets for tires, parts, and services. Collaborate with the marketing team to promote the service center's offerings and specials.
• Inventory Management: Oversee inventory levels, order parts and supplies as needed, and manage relationships with suppliers. Ensure the availability of tires and auto parts for various services.
• Financial Management: Manage the budget, monitor expenses, and analyze financial performance to ensure profitability. Oversee billing, invoicing, and cash flow.
• Compliance and Safety: Ensure compliance with all legal and regulatory requirements. Maintain a safe and healthy work environment by enforcing safety standards and protocols.
• Quality Control: Implement and monitor quality control measures to ensure all services meet or exceed customer expectations and industry standards.
• Training and Development: Identify training needs and opportunities for staff development to enhance skills and knowledge in automotive repair and customer service.

Requirements

• Valid driver's license and acceptable driving record required.
• Educational Background: High school diploma required; a bachelor's degree in business administration, management, or a related field is preferred.
• Proven experience in retail management, preferably in the automotive or tire industry. Experience in customer service and team management.
• Strong leadership and people management skills, excellent customer service skills, effective communication and negotiation skills, and proficiency in financial management.
• Comprehensive and solid understanding of automotive repair services, tire products, and industry trends.
• Automotive Service Excellence (ASE) certification or other relevant industry certifications a plus.

We Offer

• Paid time off
• Stable working hours
• Excellent Training – with opportunities for training and career advancement
• Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
• Competitive wages
• 401(k) savings plan with company match