Service Management Team Lead (Government)

Gainwell Technologies LLC; Ohio; Remote; USD 109,000 - 155,000; Full time

Benefits offered by this job

Flexible vacation

Educational assistance

Leadership development academies

Technical development academies

401(k) employer match

Job summary

Gainwell Technologies is seeking a seasoned PMO Lead to steer governance, controls, and delivery for a large-scale DDI program. The role emphasizes standardizing practices, driving performance, and reporting to executives and clients.

You will guide PMO resources, manage schedules, RAID, and scope, and collaborate across multiple workstreams to meet KPIs and SLAs. A strong background in healthcare technology program delivery is required.

Qualifications

• 12+ years of experience in PMO leadership or large-scale programs.
• 7+ years in healthcare technology programs (Medicaid, MMIS/MES, PBM).
• Experience leading PMO governance across multi-workstream programs.
• Strong executive and client engagement skills; PMP preferred.

Responsibilities

• Establish and lead PMO governance, controls, and delivery management.
• Ensure consistent project practices across workstreams.
• Oversee governance activities including schedule, RAID, change control and reporting.
• Support executive governance through reviews and leadership reporting.
• Lead PMO resources and drive KPIs and delivery commitments.

Skills

PMO leadership

Project management governance

Stakeholder communications

Executive engagement

PMI tools experience

Education

PM certification (PMP preferred)

Tools

Microsoft Project

PMI-ACP

PgMP

Lean Six Sigma

SAFe

Job description

Summary

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

As a PMO Lead at Gainwell, you will lead project management governance for a large-scale DDI program. You will establish and oversee project controls, governance processes, reporting, and delivery management to support successful program execution.

Working closely with the Engagement Lead and Deputy Engagement Lead, you will drive governance, schedule performance, deliverable management, RAID management, change control, stakeholder communications, and executive reporting across all program workstreams.

Your role in our mission

• Establish and lead PMO governance, project controls, and delivery management processes across the DDI program.
• Ensure consistent project management practices, standards, and accountability across all workstreams and domains.
• Oversee governance activities including schedule, scope, deliverables, RAID, change control, reporting, and quality management.
• Support executive and client governance through project reviews, leadership reporting, and strategic decision‑making.
• Lead PMO resources and drive performance against program KPIs, SLAs, and delivery commitments.

What we're looking for

• 12+ years of experience in project management, PMO leadership, program controls, delivery governance, or large-scale implementation program management.
• 7+ years of experience supporting large-scale healthcare technology programs, including Medicaid, MMIS/MES, PBM, system implementation, modernization, or related healthcare delivery initiatives.
• Demonstrated experience leading PMO governance across complex, multi-workstream programs, including schedule integration, RAID management, change control, deliverables, quality, reporting, and stakeholder communications.
• Experience leading PMO and project delivery teams, including project managers, PMO analysts, schedulers, technical writers, and other program support resources.
• Strong executive and client engagement skills, with experience supporting governance forums, leadership reporting, decision‑making, and cross-functional collaboration; PMP certification preferred, with PMI-ACP, PgMP, Lean Six Sigma, SAFe, Microsoft Project, or related tools experience a plus.

What you should expect in this role

• Remote-based opportunity within the United States
• Opportunities to travel through your work (0-20%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 11/3/2026

The pay range for this position is $108,500.00 - $155,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.