Service Management / Asset Management Lead

Dynamic Solutions Technology LLC; Linthicum (MD); On-site; USD 120,000 - 150,000; Full time

Job summary

Dynamic Solutions Technology, LLC is seeking a Service Management Asset Management Lead in Linthicum, MD to lead IT service management activities and govern government IT assets lifecycle. The role requires Active Secret clearance and 5+ years in IT service management with ITIL practices.

The candidate will oversee service desk operations, asset inventories, and procurement coordination, ensuring compliant, reliable IT services across classified and unclassified environments.

Qualifications

• Active Secret clearance
• Bachelor's degree in a business field
• 5+ years of experience in IT service management or asset management
• ITIL 4 Foundation or higher is recommended; relevant IT asset management, configuration management, and IT service management certifications are advantageous

Responsibilities

• Lead and coordinate enterprise IT service management activities across incident, problem, change, and service delivery processes.
• Provide technical leadership of service desk operations (Tier 0-2), ticket management, escalation, and resolution.
• Manage Government IT assets lifecycle including acquisition, deployment, and disposal per government requirements.
• Maintain accurate hardware/software inventories and related documentation for visibility, control, and compliance.
• Develop, monitor, and report service management metrics such as ticket volumes, response times, and asset utilization.
• Coordinate with government stakeholders, program management, and vendors for procurement, licensing, and budget processes.
• Manage change control, configuration management, and technology deployment to minimize disruptions.
• Collaborate with network, cloud, cybersecurity teams to resolve issues and ensure continuity across environments.
• Create and maintain IT service management procedures, asset records, SOPs, and audit artifacts per DoD policies.
• Identify opportunities to improve service desk efficiency and asset tracking through process improvements and modernization initiatives

Skills

Incident management

Service management

Asset management

Configuration management

Change management

Education

Bachelor's degree in business

ITIL 4 Foundation or higher

Tools

Asset management software

Job description

Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking full-time ServiceManagement Asset Management Lead. This is an exempt position in support of a customer in Linthicum, MD.

Active Secret Clearance Required

Responsibilities:

• Lead and coordinate enterprise IT service management activities, including incident management, service request fulfillment, problem management, change management, and service delivery processes to ensure reliable, responsive, and efficient IT support across operational environments.
• Provide technical leadership and oversight of enterprise service desk operations, including Tier 0, Tier 1, and Tier 2 support, ticket management, issue escalation, service request tracking, and resolution activities supporting personnel across designated locations.
• Manage and maintain accountability of Government IT assets throughout their lifecycle, including acquisition coordination, receiving, inventory, assignment, deployment, maintenance, transfer, refresh, and authorized disposal in accordance with Government property management requirements.
• Establish and maintain accurate hardware, software, and enterprise IT asset inventories, configuration records, and associated documentation to support asset visibility, configuration control, operational readiness, and compliance with Government-approved asset management procedures.
• Develop, monitor, and report service management performance metrics, including ticket volumes, incident response times, resolution rates, service availability, asset utilization, and operational trends to identify deficiencies and recommend improvements.
• Coordinate with Government stakeholders, program management, technical teams, and vendors to support IT equipment requirements, procurement planning, software licensing, technology refresh activities, and resource allocation consistent with approved acquisition and budgetary processes.
• Coordinate enterprise change management, configuration control, system maintenance, and technology deployment activities to minimize service disruptions, maintain configuration integrity, and ensure alignment with approved technical standards and operational requirements.
• Collaborate with network administrators, cloud engineers, cybersecurity personnel, and technical support teams to resolve service delivery issues, maintain enterprise infrastructure availability, and support operational continuity across classified and unclassified environments.
• Develop and maintain IT service management procedures, asset accountability records, inventory reports, service desk documentation, standard operating procedures, and audit-support artifacts while ensuring adherence to applicable DoD policies and contractual requirements.
• Identify opportunities to improve service desk efficiency, asset tracking, workflow automation, customer satisfaction, and enterprise IT operations while providing technical guidance, coordinating stakeholder communications, and supporting Government-directed modernization initiatives.

Desired Years of Experience/ Education:

• Active Secret clearance w/TS/SCI eligibility
• Bachelor's degree in a business field
• 5+ years of experience
• ITIL 4 Foundation or higher is recommended; relevant IT asset management, configuration management, and IT service management certifications are advantageous