Service Maintenance Technician III

The Community Builders, Inc.; Edina (MN); On-site; USD 88,828,000 - 100,289,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

PTO accruals

Health Savings Account

Life insurance

Disability insurance

401(k) with match

Commuter benefits

Critical illness coverage

EAP

Job summary

The Community Builders, Inc. is seeking a Service Technician III to respond to service requests, perform apartment turnovers, and maintain the property with a strong customer-service focus.

This roving lead tech role requires five in-office days per week and covers interior, exterior, and site grounds. Responsibilities include diagnosing and repairing appliances, carpentry, electrical, plumbing, and HVAC; handling on-call emergencies; vendor coordination; preparing units for move-ins; and

Qualifications

• High School diploma or equivalent required; trade school or 5 years progressive responsibility in property management or hospitality.
• Minimum of 5 years of advanced hands-on repair experience in three or more building trades.
• REAC/HQS experience preferred.
• Industry-Trade certifications/Degrees preferred.
• Boiler license required.
• Medical, dental, and vision insurance provided.
• 12 Paid Holidays & tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company paid Life & Disability Insurance.
• 403(b) retirement plan with company match.
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA.
• Hospital & Critical Illness Insurance.
• Confidential, 24/7 Employee Assistance Program.
• Pay Range: $31-35/hour

Responsibilities

• Diagnose and repair appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC.
• Respond to service requests and on-call emergencies promptly and professionally.
• Complete or monitor vendor preventive maintenance tasks for building systems, equipment and components.
• Prepare and repair vacant apartments to be ready for new resident move-ins.
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
• Prepare and make repairs for REAC/HQS inspections and audits.
• Maintain maintenance shop and inventory to company standards with a safety mindset including PPE.
• Available for weekend work, on-call rotation and emergency service call duties.
• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I and II.
• Assist Maintenance Supervisor with contractor/vendor management.

Skills

Customer service

Tools & trades

Driving license

Attention to detail

Communication

Tech devices

Education

High School diploma

Trade school

NAHMS/CAMT/OSHA/HVAC certs

Tools

HVAC diagnostic tools

PPE knowledge

Job description

Career Opportunities with The Community Builders

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Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician III is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This Lead Tech role will have a high degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician III is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. This position has a requirement of five days a week in office. This is a roving position.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
• Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
• Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
• Prepare and perform repairs to vacant apartments to be ready for new resident move-ins
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
• Prepare and make repairs for REAC/HQS inspections and audits.
• Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE
• Available for weekend work, on-call rotation and emergency service call duties.
• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I and II
• Assist Maintenance Supervisor with contractor/vendor management

Knowledge, Skills and Abilities

• Ability to read, write, understand and communicate in English, bilingual skills a plus!
• Basic skills with computer and hand held devices
• Knowledge of Federal Fair Housing Laws & Guidelines a plus.
• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)
• Valid Driver’s License and reliable transportation.
• Strong attention to detail, organizational, time-management and problem solving skills.
• Superior customer service skills including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

• Occasionally ascends/descends a ladder to service the lights and ceiling fans.
• Frequently moves equipment weighing up to 50 pounds across sites.
• Constantly works in outdoor weather conditions.

Education & Experience:

• High School diploma or equivalent required. Trade school or 5 years of progressive responsibility in property management or hospitality. Experience in diagnostics and troubleshooting.
• Minimum of 5 years of advanced hands-on repair experience in three or more building trades
• REAC/HQS experience preferred
• Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred
• Special Boilers License required
• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Pay Range: $31-35/hour

The Community Builders is an equal opportunity employer.

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