Service Maintenance Technician III

The Community Builders Inc.; Boston (MA); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking organization dedicated to strengthening communities across the nation! As a Service Technician III, you will play a crucial role in property maintenance, ensuring that homes are ready for new residents and that service requests are handled promptly. Your expertise in building trades and commitment to excellent customer service will help maintain strong relationships with team members and residents alike. This position offers a dynamic work environment where your skills will directly contribute to the well-being of the community. If you're passionate about making a difference and have a knack for repairs, this is the opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Plan

Paid Holidays

PTO Accruals

Life Insurance

Disability Insurance

Employee Assistance Program

Health Savings Account Contributions

Qualifications

• 5+ years of hands-on repair experience in multiple building trades.
• Knowledge of Federal Fair Housing Laws & Guidelines is a plus.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, plumbing, and HVAC.
• Prepare and perform repairs to vacant apartments for new resident move-ins.

Skills

Customer Service Skills

Problem Solving Skills

Attention to Detail

Time Management

Bilingual Skills

Education

High School Diploma

Trade School Certification

Industry-Trade Certifications

Tools

Hand and Power Tools

Cleaning Supplies

Personal Protection Equipment (PPE)

Job description

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician III is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This Lead Tech role will have a high degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician III is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC


• Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager


• Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.


• Prepare and perform repairs to vacant apartments to be ready for new resident move-ins


• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.


• Prepare and make repairs for REAC/HQS inspections and audits.


• Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE


• Available for weekend work, on-call rotation and emergency service call duties.


• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I and II


• Assist Maintenance Supervisor with contractor/vendor management

Knowledge, Skills and Abilities

• Ability to read, write, understand and communicate in English, bilingual skills a plus!


• Basic skills with computer and hand held devices


• Knowledge of Federal Fair Housing Laws & Guidelines a plus.


• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)


• Valid Driver's License and reliable transportation.


• Strong attention to detail, organizational, time-management and problem solving skills.


• Superior customer service skills including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

• Occasionally ascends/descends a ladder to service the lights and ceiling fans.


• Frequently moves equipment weighing up to 50 pounds across sites.


• Constantly works in outdoor weather conditions.

Education & Experience:

• High School diploma or equivalent required. Trade school or 5 years of progressive responsibility in property management or hospitality. Experience in diagnostics and troubleshooting.


• Minimum of 5 years of advanced hands-on repair experience in three or more building trades


• REAC/HQS experience preferred


• Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred

Benefits

• Medical, dental, and vision insurance


• 12 Paid Holidays & tenure-based PTO accruals


• Employer contributions to Health Savings Accounts


• Company paid Life & Disability Insurance


• 403(b) retirement plan with company match


• Tax-advantage accounts: commuter/parking, medical & dependent care FSA


• Hospital & Critical Illness Insurance


• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.