Operations Technician III

Lumen Argentina; Town of Texas (WI); Remote; USD 63,000 - 85,000; Full time

Job summary

Join a leading company as an Operations Technician III, solving complex network issues and mentoring team members. This fully remote role offers the opportunity to work with advanced technology while ensuring top-notch support for customers. Ideal candidates will have expertise in DWDM equipment and transport products.

Qualifications

• High level of technical expertise in network systems troubleshooting.
• Experience with DWDM equipment and transport products.
• Provides mentoring and training to technicians.

Responsibilities

• Resolves complex network problems.
• Supports Network Operations Center activities.
• Conducts complex network monitoring and troubleshooting.

Skills

Understanding of Optical DWDM Transport Equipment

Experience supporting transport products

Network Management Systems

Tools

Putty

WinSCP

Secure CRT

Job description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Technician III will work within Lumen's Professional Services Control Center (PSCC). This role requires a high level of technical expertise in handling complex assignments related to network systems troubleshooting, isolation, and/or maintenance activities. The position involves addressing the most challenging problems and providing mentoring and training to technicians on the team.

Location

This is a fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

• Supports Network Operations Center and Repair activities for Professional Services Control Center (PSCC) customers
• Resolves complex network problems involving network hardware, fiber, colo space and power
• Uses software and hardware tools to identify and diagnose network, hardware, and software problems for PSCC customers; conducts complex network monitoring, troubleshooting, and maintenance activities
• Provides high quality communication to customers via Ticket System, Phone, Email, and IM/Chat. Manage time efficiently and document all actions in the ticket system.
• Reviews active issues and identifies tickets/issues that need realignment
• Provides training and mentoring to team members.

What We Look For in a Candidate

Required:

• Understanding of Optical DWDM Transport Equipment (Infinera, Alcatel, Nokia, or Ciena 6500/Waveserver)
• Experience supporting transport products (Dark Fiber, Waves,, etc.)Network Management Systems (i.e. DNA, Navigator, MCP, Site Manager, Netflex,, etc.)

Preferred:

• Raman Amps
• Alarm Monitoring Systems (i.e. RFM, Solarwinds, Netcool)
• Ability to follow processes in ticketing platform (Ops Console, Remedy, ServiceNow)
• Understanding of circuit designs and inventory systems (XLRs, DLRs, CLRs)
• Troubleshooting technology solutions
• Putty, WinSCP, vBrowser, Secure CRT, etc.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$63,400 - $84,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$66,544 - $88,725 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$69,713 - $92,950 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

Requisition #: 338527

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline
06/20/2025