Service Maintenance Technician III

The Community Builders, Inc.; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Service Maintenance Technician III to join their team. This role is vital for maintaining properties and ensuring resident satisfaction. You will be responsible for diagnosing and repairing various systems, from plumbing to HVAC, while also managing service requests efficiently. The ideal candidate will possess strong problem-solving skills and a commitment to excellent customer service. Join a mission-driven organization that values community and offers comprehensive benefits, including health insurance and a retirement plan. This is a fantastic opportunity for those looking to make a real difference in their community.

Benefits

Medical, Dental, and Vision Insurance

Paid Holidays and PTO

Employer Contributions to HSA

Company-Paid Life & Disability Insurance

403(b) Retirement Plan with Company Match

Employee Assistance Program

Qualifications

• 5+ years of advanced hands-on repair experience in three or more building trades.
• Knowledge of Federal Fair Housing Laws is advantageous.

Responsibilities

• Diagnose and perform repairs for appliances, plumbing, and HVAC systems.
• Respond promptly to service requests and on-call emergencies.

Skills

Customer Service Skills

Problem-Solving Skills

Attention to Detail

Organizational Skills

Education

High School Diploma

Trade School Certification

Tools

Hand and Power Tools

Computer Skills

Job description

Join to apply for the Service Maintenance Technician III role at The Community Builders, Inc.

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Join to apply for the Service Maintenance Technician III role at The Community Builders, Inc.

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician III is responsible for promptly responding to all service requests, apartment turnover preparation, and the preservation and maintenance of the property. This Lead Tech role requires advanced building trades skills and the ability to work independently on interior and exterior repairs, as well as site grounds maintenance. The Service Technician III plays a crucial role in property maintenance through excellent customer service and positive team relationships.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, electrical, plumbing, and HVAC systems.
• Respond promptly to all service requests and on-call emergencies, completing tasks professionally and efficiently, as directed by the Community or Service Manager.
• Monitor and complete vendor preventive maintenance tasks for building systems and equipment.
• Prepare and repair vacant apartments for new residents.
• Maintain grounds and common areas, including cleaning, trash management, landscaping, and snow removal.
• Prepare for and assist with REAC/HQS inspections and audits.
• Manage maintenance shop and inventory, adhering to safety standards and PPE requirements.
• Be available for weekend work, on-call rotations, and emergency service calls.
• Assist Maintenance Supervisor in providing technical guidance to Maintenance Tech I and II.
• Support contractor/vendor management as needed.

Knowledge, Skills, and Abilities

• Proficient in reading, writing, understanding, and communicating in English; bilingual skills are a plus.
• Basic computer and handheld device skills.
• Knowledge of Federal Fair Housing Laws is advantageous.
• Proficient with hand and power tools, cleaning supplies, and PPE.
• Valid driver’s license and reliable transportation.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Excellent customer service skills, including managing difficult situations.

Physical Demands & Work Environment

• Occasionally ascend/descend ladders for servicing lights and ceiling fans.
• Frequently move equipment weighing up to 50 pounds across sites.
• Work outdoors in various weather conditions.

Education & Experience

• High School diploma or equivalent required; trade school or 5 years of progressive responsibility in property management or hospitality preferred. Experience in diagnostics and troubleshooting required.
• Minimum of 5 years of advanced hands-on repair experience in three or more building trades.
• REAC/HQS experience is preferred.
• Industry certifications (NAHMS, CAMT, OSHA, HVAC, etc.) are a plus.

Benefits

• Medical, dental, and vision insurance.
• Paid holidays and PTO based on tenure.
• Employer contributions to HSA.
• Company-paid Life & Disability Insurance.
• 403(b) retirement plan with company match.
• Tax-advantaged accounts (commuter, medical, dependent care FSA).
• Additional insurance options and Employee Assistance Program.

Equal Opportunity Employer

The Community Builders is committed to equal employment opportunity.