Service Maintenance Technician II

The Community Builders, Inc.; Boston (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

Join a leading nonprofit focused on community development as a Service Technician II in Boston. You will address maintenance issues, prepare apartments, and uphold safety standards. Ideal candidates possess strong trade skills and a commitment to excellent customer service within a dynamic team environment.

Benefits

Medical, dental, and vision insurance

Paid holidays and PTO based on tenure

Employer contributions to HSA

Company-paid life and disability insurance

403(b) retirement plan with company match

Employee Assistance Program

Qualifications

• 3+ years in property management or hospitality preferred.
• Experience with hands-on repairs in multiple trades.
• Familiarity with REAC/HQS standards is a plus.

Responsibilities

• Diagnose and repair appliances, carpentry, plumbing and HVAC systems.
• Maintain grounds and common areas, including cleaning and landscaping.
• Participate in weekend work and emergency calls.

Skills

Customer service

Time management

Problem solving

Attention to detail

Education

High school diploma or equivalent

Trade school or equivalent experience

Tools

Hand and power tools

Job description

Join a growing organization dedicated to strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is a leading nonprofit real estate developer and owner, committed to building and sustaining strong communities where everyone can thrive.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for responding promptly to service requests, preparing apartments for turnover, and maintaining the property. This role requires building trades skills and the ability to work independently on interior and exterior repairs, as well as site grounds. The Service Technician II plays a vital role in property maintenance, emphasizing excellent customer service and positive team relationships.

Responsibilities

• Diagnose and repair appliances, carpentry, hardware, masonry, painting, electrical, plumbing, and HVAC systems.
• Respond to service requests and emergencies promptly and professionally, as directed by management.
• Oversee vendor preventive maintenance for building systems and equipment.
• Prepare and repair vacant apartments for new residents.
• Maintain grounds and common areas, including cleaning, trash management, landscaping, and snow removal.
• Prepare for REAC/HQS inspections and audits.
• Keep the maintenance shop and inventory organized, adhering to safety standards and PPE requirements.
• Participate in weekend work, on-call rotations, and emergency calls.
• Assist Maintenance Supervisor with technical guidance to Maintenance Tech I.

Knowledge, Skills, and Abilities

• Proficiency in English; bilingual skills are a plus.
• Basic computer and handheld device skills.
• Knowledge of Fair Housing Laws is a plus.
• Experience with hand and power tools, cleaning supplies, and PPE.
• Valid driver’s license and reliable transportation.
• Strong attention to detail, organization, time management, and problem-solving skills.
• Excellent customer service skills, including managing difficult situations.

Physical Demands & Work Environment

• Occasional ladder use for lighting and ceiling fan repairs.
• Frequent movement of equipment up to 50 pounds.
• Work in outdoor weather conditions regularly.

Education & Experience

• High school diploma or equivalent; trade school or 3+ years in property management or hospitality preferred.
• At least 3 years of hands-on repair experience in multiple trades.
• REAC/HQS experience and industry certifications are a plus.

Benefits

• Medical, dental, and vision insurance.
• Paid holidays and PTO based on tenure.
• Employer contributions to HSA.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantaged accounts for commuting, medical, and dependent care.
• Additional insurance options and Employee Assistance Program.

The Community Builders is an equal opportunity employer.

Seniority Level

• Associate

Employment Type

• Full-time

Job Function

• Strategy/Planning and Information Technology