Service (Maintenance) Specialist - Colony at Center Pointe

Capital Square Living; Midlothian (VA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Industry-competitive wage

Performance-based bonuses

Medical, dental, vision coverage

Cell phone reimbursement

PTO 120 hours + 40 sick hours

11 holidays + 2 floating holidays + 2V

401(k) with company match

Housing discount

Job summary

Capital Square Living seeks a Service (Maintenance) Specialist to perform technical work ensuring property cleanliness, safety and functionality. You will handle work orders, preventive maintenance, and unit readiness for leasing, while supporting grounds, amenities, and curbs as needed.

The role emphasizes safety, customer service, teamwork and responsiveness to resident requests in a dynamic property environment.

Qualifications

• High school diploma or GED
• Ability to apply logical thinking to diagnose and fix issues
• Excellent organizational skills and a customer service mindset
• Strong interpersonal communication to interact with residents and staff
• Positive, motivating, team-oriented attitude
• Desire to excel in a competitive environment

Responsibilities

• Complete work orders from residents and preventive maintenance tasks.
• Repair work following safety standards and code requirements.
• Prepare vacant units for leasing and new move-ins.
• Procure supplies, complete maintenance tasks, and inspect work.
• Maintain grounds, common areas, and amenities.</li>
• Pressure-wash walkways/pool areas and paint curbs/signage as needed.
• Assist in property inspections for safety and risk management.
• Respond to inquiries courteously and resolve issues calmly.
• Communicate property needs to management for timely repairs.

Skills

Problem solving

Organizational skills

Customer service

Interpersonal communication

Team player

Competitive mindset

Education

High school diploma or GED

Job description

Summary

The Service (Maintenance) Specialist performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of the property meet Capital Square Living's standards for cleanliness, appearance, safety, and overall functionality.

Service Specialist

Reports to: Community Manager

The Service (Maintenance) Specialist performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of the property meet Capital Square Living's standards for cleanliness, appearance, safety, and overall functionality.

Primary Responsibilities

• Completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property, by diagnosing the source or cause of the defect or problem
• Makes repairs in accordance with established policies, procedures, safety standards, and code requirements
• Prepares vacant units for leasing and new move-ins
• Obtains needed supplies and materials, completes all maintenance tasks, and inspects completed work
• Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris
• Pressure-washes walkways and pool areas, performing general cleaning and painting curbs and signage as needed
• Assists in conducting routine and periodic property inspections to identify safety and risk management concerns
• Responds courteously to questions and requests, staying calm when addressing and resolving customer problems
• Keeps the property in good repair and communicates concerns about the physical needs of the property to management

Knowledge And Skills Requirements

• High school diploma or GED (General Education Diploma)
• Demonstrated ability to apply principles of logical thinking to define and correct problems
• Excellent organizational skills and a customer service mindset
• Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts
• A positive, motivating, and team-oriented attitude
• A desire to exceed in a very competitive environment

WORK HOURS

Will normally work a Monday-Friday schedule with rotating weekends; hours may vary to meet the business needs of the property. On-call hours will apply.

WORK LOCATION

Onsite at designated or sister property location. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Compensation & Benefits

• Industry-competitive wage and performance-based bonuses
• Comprehensive medical, dental, and vision coverage, with 100% employee-only benefit premiums covered for medical plans
• $35 per paycheck cell phone reimbursement
• 120 Paid Time Off (PTO) hours, plus 40 hours of sick time
• 11 company-paid holidays, 2 floating holidays, and 2 days of VTO (Voluntary Time Off)
• Matching 401(k) contribution
• 30% housing discount
• Professional development opportunities

EQUAL OPPORTUNITY EMPLOYER

At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodation during the application process, please don’t hesitate to let us know.