Service Advisor - AutoNation Honda Dulles

AutoNation; Sterling (VA); Hybrid; USD 61,000 - 123,000; Full time

Benefits offered by this job

401k matching

Health insurance

Job summary

AutoNation in Sterling, VA is seeking a Service Advisor to bridge between service technicians and customers. You will explain technician recommendations in clear terms, identify maintenance needs, and upsell opportunities to keep vehicles safe.

The role emphasizes achieving sales targets, delivering exceptional customer service, and utilizing technology to enhance the service experience. Compensation is commission-based with a monthly range.

Qualifications

• High school diploma or equivalent required.
• Excellent customer experience skills and the ability to build rapport.
• Ability to set and achieve targeted goals; sales experience preferred.
• Strong communication, consultative, interpersonal and organizational abilities.

Responsibilities

• Set, confirm and prepare for appointments to ensure a great service experience.
• Meet or exceed sales and customer satisfaction targets.
• Greet customers and identify vehicle needs via walk-around and inspections.
• Use consultative selling to plan for ongoing maintenance and repairs.
• Prepare repair orders with cost and time estimates and communicate status with customers.
• Coordinate with technicians and parts staff to ensure timely completion of work.
• Follow up with customers to inform and ensure satisfaction.

Skills

Customer service

Sales experience

Communication skills

Consultative selling

Interpersonal skills

Organizational skills

Goal setting

Tech-savvy

Education

High school diploma or equivalent

Job description

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.Position OverviewWorking in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.What Will I Do Every Day?Set, confirm and prepare for appointments with customers so they can have a great service experienceMeet or exceed targeted sales goals & the targeted customer satisfaction indexGreet customers in a friendly manner when they arriveDetermine vehicle needs based on customer information and a vehicle walk-around, inspections and test drivesUse a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicleProduce repair orders for customers, including cost and time estimates, with full transparencyCommunicate frequently with technicians and parts associates to ensure timely completion of workFollow up with customers on the status of their vehicle, based on how the customer wants to be informedFollow up with customers to ensure satisfactionGain superior product knowledge to effectively help customersProvide an exceptional customer experience to drive loyaltyWhat are the requirements for this job?High school diploma or equivalentProven ability to provide an exceptional customer experienceAbility to set and achieve targeted goalsPrior sales experience preferred but not requiredDemonstrated communication, consultative, interpersonal and organizational skillsThe willingness to follow up with customersExperience and desire to work with technologyValid in-state driver’s license and an acceptable, safe driving recordCommission based. $5500 - $11,000 per month.Exciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.