Service Logistics Analyst

IS3 Solutions; Irving (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

IS3 Solutions seeks a Service Logistics Analyst for a 12-month, on-site contract at a 3PL warehouse in Irving, TX. The role involves hands-on floor support, driving action items, and using operational data for reporting and decision-making.

The ideal candidate has 3–5 years in warehouse operations with WMS/SAP experience, strong Excel skills, and the ability to work daily on-site with warehouse teams in Irving, Texas.

Qualifications

• 3 to 5 years of experience in warehouse operations, service logistics, distribution center operations, or supply chain support.
• Hands-on experience with warehouse management systems (WMS) and ERP tools; SAP experience is strongly preferred.
• Proficiency in Microsoft Excel and comfort working with operational data sets, reconciliations, and reports.
• Strong organization and follow-through, with the ability to manage multiple open tasks and changing priorities.
• Clear, professional written and verbal communication skills.

Responsibilities

• Provide daily on-site support at the 3PL warehouse as an operational extension of program leadership.
• Follow up with warehouse supervisors and team leads to drive completion of open action items and same-day priorities.
• Support implementation and monitoring of new floor processes, including inbound receiving lanes and goods receipt volume initiatives.
• Track deliverables, owners, status, and risks, and provide clear updates to program leadership.
• Triage operational issues and escalations, engage the appropriate resources, and confirm resolution.
• Monitor open non-conformance cases and coordinate follow-through with warehouse, RMA, IT, and customer-facing teams.
• Pull and interpret warehouse and inventory data to support daily decisions, reconciliation, and exception handling.
• Prepare weekly non-conformance reporting by customer and issue type, and flag anomalies or trends for review.
• Manage email action items and collaborate across Planning, Logistics, RMA Support, and 3PL teams to improve returns and fulfillment workflows.

Skills

Warehouse operations

Data analysis

Excel

Communication

Tools

SAP

WMS

Job description

Seeking a Service Logistics Analyst for a 12-month contract assignment supporting on-site operations at a third-party logistics (3PL) warehouse in Irving, Texas. This role will provide hands-on warehouse floor support, drive same-day action items and escalations, and use operational data to support reporting and decision-making. The position is expected to support approximately 2,000 hours and requires daily on-site engagement with warehouse teams.

Responsibilities:

• Provide daily on-site support at the 3PL warehouse as an operational extension of program leadership.
• Follow up with warehouse supervisors and team leads to drive completion of open action items and same-day priorities.
• Support implementation and monitoring of new floor processes, including inbound receiving lanes and goods receipt volume initiatives.
• Track deliverables, owners, status, and risks, and provide clear updates to program leadership.
• Triage operational issues and escalations, engage the appropriate resources, and confirm resolution.
• Monitor open non-conformance cases and coordinate follow-through with warehouse, return merchandise authorization (RMA), IT, and customer-facing teams.
• Pull and interpret warehouse and inventory data to support daily decisions, reconciliation, and exception handling.
• Prepare weekly non-conformance reporting by customer and issue type, and flag anomalies or trends for review.
• Manage email action items and collaborate across Planning, Logistics, RMA Support, and 3PL teams to improve returns and fulfillment workflows.

Qualifications:

• 3 to 5 years of experience in warehouse operations, service logistics, distribution center operations, or supply chain support.
• Hands-on experience with warehouse management systems (WMS) and enterprise resource planning (ERP) tools; SAP experience is strongly preferred.
• Proficiency in Microsoft Excel and comfort working with operational data sets, reconciliations, and reports.
• Strong organization and follow-through, with the ability to manage multiple open tasks and changing priorities.
• Clear, professional written and verbal communication skills.
• Ability to work on-site in Irving, Texas and engage directly with warehouse floor teams each day.
• Preferred: experience with reverse logistics, RMA receiving, non-conformance handling, or a 3PL or contract warehouse supporting a large original equipment manufacturer (OEM) or technology company.
• Preferred: experience with operational reporting, supply chain data analysis, or warehouse process improvement.

Tools and Technologies:

• SAP transactions and inventory tools: MMBE, LX02, IQ09, VL03N, SE16, and MB1A
• Warehouse Management Systems (WMS); Warehouse Interface (WHI) or similar tools preferred