Service Locating Agent

Assurant, Inc.; Northern (KY); Hybrid; USD 24,000 - 38,000; Full time

Job summary

Assurant, Inc. is seeking a service provider location agent in the United States to manually locate service providers when automated processes fail.

You will use multiple tools to search our network and complete customer requests in a Monday-Friday schedule, 8:00 AM–5:00 PM or 9:00 AM–6:00 PM EST. The role emphasizes documenting actions, identifying patterns, taking ownership of incidents in the locating panel, and training new team members.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and communication skills.
• Ability to multitask and stay organized.
• Strong analytical and problem-solving abilities.
• Experience with Microsoft Office programs.

Responsibilities

• Read and comprehend notes.
• Document clear notes of actions.
• Identify patterns of behavior and report to management.
• Own incidents in the locating panel.
• Active participation in team meetings and sharing best practices.
• Train new team members on systems as required.
• Navigate a computer-based system with multiple screens.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Analytical thinking

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

This job is responsible for manually locating service providers when our automated process fails to locate a customer. The agent will use multiple tools to search our network of service providers to complete the job. This role offers a schedule Monday-Friday 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM EST.

Duties and Responsibilities

• Read and comprehend notes.
• Document clear notes of actions.
• Identify specific patterns of behavior and report to management.
• Ownership and responsibility for incidents in the locating panel.
• Actively participates in team meetings and best practice sharing.
• Trains new team members with systems as required.
• Navigates a computer based system with multiple screens and programs.

Requirements

• High School Diploma or GED.
• Excellent Customer Service skills.
• Excellent verbal and written communication skills.
• Strong ability to multitask.
• Strong analytical and organizational skills.
• Basic problem-solving skills.
• Experience with Microsoft based programs and computer products.

Preferred Skills/Experience

• College Degree or Technical Training Certification.
• Experience in customer service function or call center experience.
• Experience with conflict resolution.
• Prior retail or extended warranty experience.
• Experience in one or more of the Service Industries, to include: major appliances, consumer electronics, HVAC, lawn & garden, plumbing, electrical, fitness or large tools.
• Strong problem solving skills, with an attention to detail.

Pay Range

Pay Range: $17.34 - $27.75

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Job Details

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Culture

The Assurant Way. Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Benefits

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. Learn more at jobs.assurant.com.