Quality Assurance Supervisor - Shipping Days

American Bankers Insurance Company of Florida; Irving (TX); On-site; USD 56,000 - 94,000; Full time

Job summary

Assurant is seeking a Quality Supervisor to ensure all quality facets meet customer expectations, ISO compliance, and company standards at our Irving, TX site. The role oversees a quality team, schedules, assigns tasks, and monitors performance across shifts.

The position requires an Associates degree, 3+ years in a leadership role in a manufacturing setting, and strong MS Office and communication skills. Salary range listed and onsite work schedule apply.

Qualifications

• Associates Degree and 3+ years of experience supervising 15+ hourly associates in a fast-paced manufacturing environment.
• Lean and Six Sigma methodologies understanding.
• Experience auditing processes and writing work instructions.
• ISO 9001 or R2 certifications experience is preferred.
• Strong verbal and written communication skills.
• Ability to multitask in a dynamic assembly and logistics environment.

Responsibilities

• Provide verbal and written inspection, training and audit results.
• Map quality process flows and identify potential improvements.
• Perform internal quality audits in accordance with Quality/Company standards.
• Ensure adherence to policies and process standards while maintaining morale and overseeing training.
• Work with management to set department and company goals and drive initiatives.
• Create reports to represent product flow and task completion rates.
• Review Tableau reports to monitor performance metrics and areas for opportunity.

Skills

Leadership

Communication

Process improvement

Problem solving

Multitasking

Team supervision

Education

Associates Degree

Tools

Tableau

MS Office

Job description

This job is responsible for ensuring that all quality facets within the operation meets our customer expectations, ISO Compliance and adheres to company standards. They are also responsible for managing the day-to-day expectation of the quality team by preparing work schedules, assigning tasks, coordinating the flow of work and assigned projects, overseeing completion of work, and monitoring performance of the team. This is an onsite role in our Irving, TX location with a schedule of Monday-Thursday, 6:00 am to 4:30pm.

Responsibilities

• Provide verbal and written inspection, training and audit / inspection results
• Map out the Quality process flows, identify potential process and workflow improvements
• Personally perform internal quality audit work in accordance with developed Quality / Company standards
• Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff
• Work with management to establish department and company goals, and rely on experience, judgment, and innovation to achieve them
• Create and utilize reports to accurately represent product flow and task completion rates and percentages
• Participate in operational improvement initiatives at the site
• Liaison between teams, shifts, and departments, and partner with vendor / customer / client representatives
• Drive engagement across area of responsibility and work with the team to foster a strong engage culture
• Work with manager to review the peakon score and create action plans within the tool
• Review Tableau reports to ensure that the team/dept is attaining the desired performance metrics
• Follow up with the leaders on their areas of opportunity
• Maintain a clean, organized and safe work environment for personnel to work in while ensuring all safety and environmental regulations are followed
• Ensure proper labor utilization and develop staffing requirements
• Conduct interviews for all nonexempt personnel and temporary employees

Requirements

• Must have HS Diploma or GED
• Minimum of 3-years of experience in a leadership role within a fast-paced, high-volume, manufacturing/repair environment similar to Assurant, York, Lewisville or Tennessee facility
• Strong knowledge and abilities with use of MS Office (Word, Excel, PowerPoint, etc.)
• Minimum of 3 years prior experience in a quality related role preferably in a manufacturing environment
• Ability to identify potential process and workflow improvements
• Demonstrated experience with direct supervision and coaching of others
• Must have strong verbal and written communication skills
• Able to successfully interface with all levels of Company personnel as well as external personnel
• High energy professional with the ability to establish and maintain effective business relationships with all suppliers and vendors
• Strong interpersonal skills to deal effectively with problem solving, brainstorming sessions, strategy development and conflict resolution
• Driven, goal-oriented, never confuses effort with results
• Ability to multitask in a fast paced, dynamic assembly and logistics environment
• May be required to work across multiple shifts

Other Skills / Experience

• Associates Degree and 3+ years of experience in supervising 15+ hourly associates in a fast-paced manufacturing environment
• Understanding of Lean and Six Sigma methodologies
• Experience auditing processes and writing work instructions
• Experience with ISO 9001 or R2 certifications

Pay Range: $56,200.00 - $94,100.00

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.