Service Line Resource Tech, Sterile Processing

Partner's Healthcare; Boston (MA); On-site; USD 29,000 - 41,000; Full time

Job summary

Mass General Brigham is seeking a Materials Handler to support procedural and sterile processing. You will move, stock, and replenish reusable medical devices, instrumentation, equipment, and supplies to ensure procedural readiness and patient care.

The role requires a High School Diploma, 1-2 years in customer service, and 0-1 year in OR/sterile processing. EPIC and SPM knowledge is preferred. Evening shift; standing, lifting, and hands-on inventory tasks are involved.

Qualifications

• High School Diploma or Equivalent required.
• Experience in customer service preferred.
• OR/Sterile processing experience preferred.
• Knowledge of EPIC and SPM preferred.

Responsibilities

• Coordinates the movement, distribution, retrieval, and storage of reusable medical devices, instrumentation, equipment, and supplies to support procedural and sterile processing operations.
• Supports procedural readiness through case picking, room stocking, inventory replenishment, and equipment availability activities.
• Maintains storage locations, inventory organization, and stock levels in accordance with departmental standards.
• Collects, sorts, and returns unused supplies and equipment to appropriate inventory locations.
• Develops familiarity with instrumentation, specialty supplies, procedural workflows, and service line requirements.
• Assists with workload balancing and departmental support activities as operationally required.
• Performs package integrity inspections and ensures proper handling, storage, and transport of sterile products.

Skills

Exceptional customer service

Problem solving

Medical terminology

MS Office proficiency

Education

High School Diploma or Equivalent

Tools

EPIC

SPM

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Summary:

Responsible for supporting procedural and sterile processing operations through the movement, distribution, storage, stocking, and replenishment of reusable medical devices, instrumentation, equipment, and supplies. Ensures resources are available where and when needed to support procedural readiness, operational efficiency, and patient care activities. Does this position require Patient Care? No

Essential Functions:

• Coordinates the movement, distribution, retrieval, and storage of reusable medical devices, instrumentation, equipment, and supplies to support procedural and sterile processing operations.
• Supports procedural readiness through case picking, room stocking, inventory replenishment, and equipment availability activities.
• Maintains storage locations, inventory organization, and stock levels in accordance with departmental standards.
• Collects, sorts, and returns unused supplies and equipment to appropriate inventory locations.
• Develops familiarity with instrumentation, specialty supplies, procedural workflows, and service line requirements.
• Assists with workload balancing and departmental support activities as operationally required.
• Performs package integrity inspections and ensures proper handling, storage, and transport of sterile products.

Qualifications Education:

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? Yes

Experience:

• Customer service experience 1-2 years preferred and OR/Sterile processing experience 0-1 year preferred

Knowledge, Skills and Abilities:

• Exceptional customer service and problem solving.
• Ability to understand and use medical terminology.
• Proficiency in MS Office; knowledge of EPIC and SPM preferred.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type Onsite

Work Location 55 Fruit Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Evening (United States of America)

Pay Range $20.84 - $29.79/Hourly

Grade 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1200

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.