Service Level & Contracts Leader (SAP & Negotiation)

Knapp Inc; Kennesaw (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

State-of-the-art office

Health, dental, vision, life insurance

401k with generous match

Paid vacation & holidays

Profit sharing

Tuition reimbursement

Pet insurance

Subsidized food delivery

Monthly celebrations

Quarterly employee events

CSR initiatives

Job summary

KNAPP, a global provider of intelligent automation solutions, seeks a Service Level Manager in Kennesaw, GA to manage customer service contracts. You will negotiate, draft, and optimize contracts, coordinate with Corporate Counsel and leadership, and support new business initiatives.

Ideal candidates have a Bachelor’s degree and 0–3 years of contract administration experience, plus strong communication skills and SAP knowledge.

Qualifications

• Bachelor’s degree in business administration, legal studies or related field.
• 0-3 years of experience as a contract administrator or manager preferred.
• Ability to draft/review contract agreements for final approval.
• Basic knowledge of laws, regulations, and contract trends that will impact the businesses' goals and objectives.
• Working knowledge of intralogistics systems is a plus.
• Ability to work independently and on a team.
• Proficient knowledge of Microsoft Office or related software.
• SAP knowledge is a plus.
• Excellent communication skills both written and verbal.

Responsibilities

• Negotiate and draft service contracts based on company’s standard templates and in partnership with Corporate Counsel and company leadership.
• Perform independent and committed contract related support of new and existing customers, including answering questions related to contracts, amendments, billing plans, and project deadlines.
• Act as main point of contact for questions regarding contract structures and contractual services for customers and internal teams, including coordination with the parent company in Austria.
• Optimize and adapt existing service contracts in document form and SAP based on customer requirements.
• Add offers and contracts to the ERP system.
• Support Management in new business initiatives when required.
• Perform all other tasks and duties assigned.

Skills

Contract negotiation

Contract drafting

Contract administration

Communication skills

Microsoft Office

SAP knowledge

Independent work

Education

Bachelor’s degree in business administration or legal studies

Tools

SAP

Job description

KNAPP, a global provider of intelligent automation solutions, seeks a Service Level Manager in Kennesaw, GA to manage customer service contracts. You will negotiate, draft, and optimize contracts, coordinate with Corporate Counsel and leadership, and support new business initiatives.

Ideal candidates have a Bachelor’s degree and 0–3 years of contract administration experience, plus strong communication skills and SAP knowledge.