Service Leader & Guest Experience Coach

Chipotle Mexican Grill; Mentor (OH); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Health insurance

Paid time off

Holiday closures

Competitive pay

Advancement opportunities

Job summary

Chipotle Mexican Grill is seeking a Service Leader in Mentor, OH to ensure safe, high-quality food is prepared and served while guiding a trained restaurant crew. The role involves keeping a clean line, managing line equipment, and stepping in to complete tasks when needed.

The Service Leader will train and develop front-of-house staff, help resolve customer incidents, and support shift planning. A strong focus on food safety and adherence to policies is essential, with opportunities for

Qualifications

• Cash handling policies and procedures
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location

Responsibilities

• Maintain a positive customer experience by ensuring safe and quality food is prepared and served
• Keep a clean, organized line with properly functioning equipment
• Monitor crew breaks, shift changes, and line schedules
• Develop and cross-train all front-of-house crew
• Assist with crew performance reviews and the development of future Service Leaders
• Assist with office administration duties such as banking, cash handling policies, and paperwork

Skills

Cash handling

Food safety

Office paperwork

Language proficiency

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader in Mentor, OH to ensure safe, high-quality food is prepared and served while guiding a trained restaurant crew. The role involves keeping a clean line, managing line equipment, and stepping in to complete tasks when needed.

The Service Leader will train and develop front-of-house staff, help resolve customer incidents, and support shift planning. A strong focus on food safety and adherence to policies is essential, with opportunities for